Classic Arms (now Classic Firearms) was founded in Indian Trail, NC in 1989. The business is christian owned and makes every effort to live by The Golden Rule. Since inception, Classic Arms has been determined and focused to bring its customers the b...
Classic Firearms (classicfirearms.com) has 138 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Also known as
classicfirearms.com
Website
classicfirearms.com
Category
Adult Entertainment
Location
Matthews, North Carolina
Listed on Five Star Index
2026
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Latest
Most recent review: August 2026.
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Terrible customer service. Like the worst ever.... Over three weeks and still have not shipped a gun they had in stock (supposedly) when I placed my order. Billed my credit card immediately however and communication on the actual ship date is non-existent. Just wait....
AB
ace B.
The best company I ever dealt with…
The best company I ever dealt with online for firearms and accessories
NE
Nelson
So I feel a lot of these reviews have…
So I feel a lot of these reviews have to do with FFL transactions and you guys gotta know that it is not a quick process. That being said, I ordered a rather large amount of some things and 2 things to put them in and it was shipped within 2 days and received in good time as well. Of course one of my packages left Louisiana, went to Texas, then Tennessee, back to Texas, then came to my house in Louisiana rofl. My experience was great and I'll definitely be shopping with them again!
RM
Ronnie M.
DO-NOT Give Your Money!
DO-NOT Give Your Money to Classic Firearms..
All of the Negative Feedback That Has Been Flooding The Internet is Real.!
If You Patronize Classic Firearms-
Be Prepared Get Scammed, Screwed, and Hustled..!
There Will be Absolutely No Contact nor Customer Care Whom Will Answer You!
They Will Quickly Take Your Payment / Then Forget About You, Disappear, Vanish!
Classic Firearms is Operating as Some Kind of a Crime Ring Laundering Scheme..
We are currently Disputing Payment with the Bank.
We Have Flagged this Online Gun Company as Fraudulent Online Service.
Hired legal team- Trying To Get Them Shut-Down On The Web!
We'll keep all of you posted..
My name is Ron Martin
AH
Anthony H.
Don’t give them your money
I may never order from Classic Firearms again. When I made my purchase there was nothing saying orders where delayed. I placed an order on May 11, 2020 and they took payment from my credit card on May 13, 2020. According to my account the item is still waiting to be pull from the shelf and shipped. When I email Classic Firearms because they are no longer taking calls I got the following response “we are currently processing orders in about 10-15 business days”. So be careful when ordering from Classic Firearms, they will take your money immediately and maybe ship your product in a couple of weeks. Had I known this in advance I would have taken my business some where else.
SE
seven
worst customer service ever
I'm not the kind of person who complains much. I understand bad things happen sometimes. But my experience with classic firearms is the worst customer service experience I have ever had.
I've made 3 purchases from classic firearms. The first one went fine. The second one, they neglected to tell me that the item I ordered was out of stock. After a month of waiting, I reached out to their customer service. They gave me a generic response that didn't address my concern. After reaching out to them again, I finally got a real answer to when I could expect my order. Okay, fine. I finally got my order nearly three months later.
Recently I made another order that got lost in shipping. The tracking says delivered, but no where to be found. I reached out to their customer service again, and despite having purchased package insurance, they won't do anything about it.
I'll reiterate that I'm understanding that sometimes things happen. What bothers me about classic firearms is their lack of any concern with trying to address customer complaints. Not only did they not do anything to fix the problems, they don't even pretend to care or make an effort to fix it. They will never get another dime from me and I would advise everyone to take their business elsewhere.
WE
WEC
I ordered a Mdl 81 Beretta pistol ... poor customer service
I ordered a Mdl 81 Beretta pistol from Classic Firearms on February 3, 2020. Note the following quote from Classic Firearms' purchase confirmation of my order "If you chose a Preferred Dealer or any other highlighted dealer from our drop-down list when you placed your order, then we already have their license on-file." My choice of an FFL dealer was then approved by Classic Firearms. However, although the FFL dealer I selected had notified Classic Firearms that they no longer held an FFL in May of 2019, Classic Firearms continued to identify that selected FFL as an appropriate choice. In my order placed on February 3, 2020, Classic Firearms not only included my selected FFL dealer on their internal list but also verbally approved that selection, even though that dealer had notified Classic Firearms 8 months prior to my purchase that they were no longer a licensed FFL dealer. Subsequently, the pistol that I purchased was sent to a non-FFL dealer, was thence returned to Classic Firearms (which return has not been acknowledged by Classic Firearms at this time), and has resulted in no refund of the purchase price plus a shipping and restocking fee. Basically, Classic Firearms abdicated their responsibility to be a reputable firearms vendor by not providing a guaranteed assurance that the FFL dealer which I selected and which Classic Firearms approved actually possessed a valid FFL and that there would be no mishandling of my purchase and would enable the appropriate delivery of that firearm. At this time, conversations with the representatives of Classic Firearms has resulted in the statement that my circumstance is not their problem. My recommendation to any potential purchaser of goods from Classic Firearms is that the purchaser should carefully weigh his or her options and determine if any cost savings that might be obtained from buying from Classic Firearms is worth the good chance that the firearm purchased will not be delivered as promised.
LP
Linda P.
You guys are awesome it went real…
You guys are awesome it went real smooth order the AR 12 didn’t have any problems getting it . It is a awesome gun . Everybody is really professional and knowledgeable. Love your videos Thank you Linda peterson