Classic FirearmsReviews of classicfirearms.com

Terrible customer service. Terrible is really to nice to describe how you are treated,

Don’t do it! This place is a scam and you won’t get your money back. A month ago I purchased a c308 and never received it , they said the order was canceled they would refund my money and never received that .i call and email every day and they tell me the same story . This company is built on lying and stealing !

It all seemed good and dandy when I bought the m57 tokarev pistol, and it only took a week and a half to ship to my ffl. Unfortunately, there was an issue in which I needed to return the firearm (all from my end) and it took another week and a half to ship the item back. They received and signed off for the pistol 2 or 3 weeks ago and, after many attempts to ask for clarification on the refund status, I kept getting the same reply saying it's going to take basically a month without answering any of my other questions. It's very frustrating considering they took my money within a few minutes of receiving my payment info but needs over a month to give it back.

I made a purchase online on their website on June 28,2020. They sent me an email saying my product will ship within 10-15 business days due to them being very busy. I emailed them about 2 times asking about my order and Victoria replied both times saying it will take 10-15 business days to ship. Well today is July 27,2020 and my items still haven’t shipped out. I emailed them to cancel my order and am currently waiting for a reply!! I would NOT recommend them to anyone, they SUCK!!!!

I will keep this very simple. I order two additional magazines with a rifle that I purchased a few weeks ago. When I open the package, low and behold, there were two magazines but they were 10 round shotgun magazines for a Panzer shotgun. I, of course, immediately reached out to classic firearms to get this rectified. After a couple days I got an email from a Victoria, who quite frankly I think is automation software since she has the same pat answer for every complaint, concern or issue that I've read on this thread. Here's what they told me: You have to ship back to product that we sent you in the error, they didn't dispute the fact that it was their error. At which point and only at which point we will process another order which could take up to 2 weeks, all because we screwed up we're going to inconvenience you more. Based on that response it could be easily contrived they just called me a thief. Why? Because they will not ship the correct items to me until I send them back the products that were sent to me in error by some ignoramus in the pulling or shipping department. What's so sad is that you know I watch the videos and it seems like I like these guys for the video content and they seem to be fun to work for, but where did they get the igmos at working customer service. I was in customer service for 25 as a vice president and chief offering officer of 100 people. And what they do is what you never do. You always help the customer resolve the issue first. And then and then only do you say hey send back the old equipment so we can get this straightened out but you send them the correct products first. Anyway I could go on and on and on and rant but you all get it. Rusty Fenn

Stay away, poor customer service. Will take your money , they just won't return it. After 15 business days , I have nothing to show for my 2,100 dollars, They give gun shops a bad name. Stay clear of these con men

I was a little Leary about ordering from Classic firearms after reading many reviews and getting screwed around from another company for 2 months but I decided to give classic a shot and I’m really glad I did! I ordered 1k rounds of .223 ammo at a great price! $286 shipped! It took them a week to process the order, but they kept me updated with emails the whole way through and explained they were a little behind on processing orders. After the order was processed I received my Ammo in 3 days! So a week and a half total! That’s great considering the times were in! Highly recommend!

Don’t use this company you won’t see your item , they probably trying to push 60 days so you can’t dispute the money back , use better online gun dealer then this poor customer service and communication