Edith B.
I wish I could leave 5 stars
2I have received 2 payout thus far and they get processed within a decent timeframe so I can't complain. I would love to leave 5 starts but I have a few issues I noted in my time here - #1 - Every time I tried paying for a challenge or instant account with a credit card, the system kept giving me an error. I tried 5 DIFFERENT cards, and I got the same error with them all. When I reached out to the support team, they told me to call my bank, which I did on all 5 cards and they said there was nothing wrong with my cards. I tried 2 different computers, my phone, and nothing. Long story short, days and weeks went by without a resolve or response from support so I just used crypto to purchase even though I wanted to pay with credit card... #2 - The Instant Funding recently had a change in the Consistency Rule and sent NO COMMUNICATION. When I reached out to support when the email was sent, they said in January. I asked which date because I received nothing and checked my inbox everywhere, and then they said December instead... the dates did not match and it was not posted on their social media either as they said it was. Long story short, they changed from 15% down to 10% consistency without proper notice, they would benefit from better transparency with their customers. Overall, I am happy with my payouts and refund guarantee add-on I selected. Also, please note that the REFUND ADD ON is not an actual refund.... they will try and offer you a coupon so you can just buy another challenge and no they cannot be used with other coupons or discounts available at the time.