Ruby N.
Items I purchased were not what they…
Items I purchased were not what they looked like on app. Hair-clip was really small and hair bangs didn’t match. They tried to get me to take pictures of items and also a pic with the bangs on my head. After so many back and forth emails from them asking if I’ll accept 30%, then 40%. They finally gave me a return address in China. I landed up shipping items back and it cost me $22. I am requesting they reimburse me all or half the shipping. I will never order from Clarendale ever again, since they get over on American customers. I noticed when I received my pkg. the shipping label showed it was mailed from a New York address. They could have requested customers to send their return pkgs. there instead of China. I will be alerting international consumer affairs regarding Clarenale asking consumers to return pkgs. to China.
Response from ClarendaleJul 1, 2026
Thank you for your feedback. We're sorry to hear the items didn't match your expectations and that the return process, including the return shipping cost, left you feeling let down. We'd like to look into this for you. Please reply with your email address so we can locate your order and reach out to you directly. Ronce Clarendale Customer Care




