JOHN BRANT D.
I ordered 2 sizes as I did not know how…
I ordered 2 sizes as I did not know how they fit. I only received 1 size and not the other, but was still charged. I contacted customer service, which is 1 person total. She explained the size I did not receive was out of stock and that she would refund immediately. 2 weeks later, no refund. I sent the 1 pair I did receive back as they did not fit. 2 more weeks, no refund. I called and spoke to the same 1 customer service rep. She was not professional to say it nicely. I explained that all I wanted was a refund. I had proof in email that only 1 pair was sent and the one sent back was in warehouse. She said they had system issues and wanted to send me money via PayPal. I didn’t pay via PayPal. I agreed as the process was bad already…..no refund. I called again and asked to speak to a manger. I was informed the 1 customer service rep was texting him and he’s busy. I finally had to file a fraud dispute with bank. This review is simple, there are many other options on the market for a consumer and I don’t want this to happen to anyone else. I’d definitely take your business elsewhere.
Response from CLAEJan 15, 2024
Hello John, We sincerely apologize for the issues you've encountered with your order and our customer service. Your experience is not reflective of the standard of service we aim to provide, and we understand your frustration. We're genuinely sorry for the delays and miscommunications. We take your feedback seriously, and we're committed to rectifying this situation. If there's anything specific you'd like us to address or if you have additional details you'd like to share, please feel free to reach out to us at again. Your satisfaction is our top priority, and we're determined to make things right. Thank you for bringing this to our attention !