CIVIC Financial ServicesReviews of civicfs.com

Our nightmare started with a civic broker back in August. Refi and purchase loan)After submitting countless documents with no response weeks at a time. We decided to move forward only to find out after paying for a second appraisal this broker was working with civic as well. We were caught between a broker squabble. I spoke with a accountant executive via email. She apologized. I was told the original broker. I started with would contact me Friday. That was a week ago. We are starting to believe civic brokers are fraudulent liars. 6 months of time wasted and we still don't have a clear understanding of why we haven't closed. Or at least a email stating they cannot or will not close the loans.

After submitting all documents and waiting for almost a month Civic pull my refi loans on my rental properties.

DO NOT DO IT!!!! ON CLOSING DAY, DURING FUNDING-UNDERWRITERS PULLED OUR DEAL BACK !!! AFTER I HAVE ALREADY WIRED THEM OVER 70K IN FUNDS. THEY ARE TRYING TO HAVE ME BRING MORE MONEY TO THE CLOSING TABLE; OR CHANGE THE LOAN TYPE! WE GOT A CLEAR TO CLOSE, SIGNED ALL PAPERS AND LOAN PAPERWORK AT 7PM LAST NIGHT; EVEN HAD A MOBILE NOTARY COME TO MY HOME TO SIGN!!! AND EVERYTHING! FOR THEM TO DO THIS AND PULL OUR DEAL BACK 30 MINS BEFORE RECORDING. IM LOOSING 5K IN DD DUE TO THIS. UPDATED: Jan17,2023 This company, dropped the ball on my loan and pulled the deal after docs were signed and after I sent my funds. Now I have Fay servicing calling me saying I have a loan with them for the homes civic financial declined to close the deal on. This loan never closed and I now I’m getting calls from the “would be” mortgage company regarding monthly mortgage payments!!!!

Civic closes a lot of investor loans. That said, they suck. Too many hands touching every file and it NEVER closes on time. Lost emails/docs/delays is the standard. Don't expect a smooth process at all. If an LO sells you on something, don't expect it to work. The rug will get pulled out last minute and you will just have to accept whatever the outcome, rate changes, LTV changes, cash to close, etc. I've brokered loans to them and I've borrowed from them (5x in 2021-22). Find someone else, they oversell their loan product to flippers and investors and deliver less than you were promised. Mortgage biz sucks but Civic has a special way of making it suck deluxe. And your reply about a broker?? You suck. Throw the broker under the bus?? You have a dozen people touching the file all pointing fingers at each other. 8 weeks to close a purchase at hard money rates? This is a joke. INVESTORS, LOOK ELSEWHERE UPDATE 2.0 / January 2023. Second loan in 30 days. Eight weeks to produce a refi for rental. Same issues, too many cooks in the kitchen. Process is very sloppy, slow and covered in origination points and processing fees (to compensate the extra cooks in the kitchen) that do not speed up the process or produce any value. Go find a lower rate/lower points Civic used to be the go-to for investor loans, now they are high rate/high cost - fizzle not sizzle Do yourself a favor and swipe left on this one.

I am currently trying to get a loan with civic as we speak. I started with them on 6/15/22 and I am still trying to get it processed today 9/15/22 this is a very dishonest company Henry Carr will not be honest and upfront with me, he charged me 600 for an appraisal that cost 450.00. My business has went upside down and I have fallen behind using these guys! BE CAREFUL AND AWARE OF THESE GUYS!!

Civic kept pushing back the loan and finding more reasons to not close my deal. After many promises to close week after week, I finally closed after 4 months. I feel civic needs to streamline their process and have better communication and accountability within their group. They are a legit company at the end of the day and I hope they are improving their process to get their loans closed in a timely manner.

Worst experience I've ever had as an investor. Beware, they created endless headaches for me after constantly pushing back my refinance, month after month. What was supposed to be a 30-day close, is still going and we're past 100 days now. It's been a nightmare of an experience. We Finally seem to be at the end but I wouldn’t want anyone to go through that experience.

BEWARE BEWARE BEWARE! BEWARE OF THIS LENDER. THEY ARE KNOWN FOR THEIR DISHONESTY! My acquisition/construction loan although in the name of my company, they can't seem to find to reply. My name is Donald Cole and it is my opinion, the opinion of other mortgage lenders, banker and brokers, along with my attorney, that what was done to me was a type of fraud. I am putting together a class action suit against them. I will be trying to contact everyone who has left a bad review to see If any of you wish to participate in a class action suit against this company, the owners as well as their individual investors. I AM COMPILING A LIST FOR MY ATTORNEY to decide if I bring a suit by myself or if there are enough for a class action suit against Civic. I was told that the only reason they have not been stopped as yet is because people like myself are embarrassed and have been drained of their finances so they are left with no good money trying to get back the bad Anyway, here is MY story: During the purchase process they procrastinated the loan month after month by constantly requesting paperwork we had already sent to them until we were about to lose the deal and they were the only lender we had left. Then once they hooked us, we closed, using about $185,000 towards the purchase price with an additional $207,000 in a construction LOC. We had only accessed $185,000 of the loan for acquisition so after a few months I inquired as to why my interest payments we so high and found they were charging me interest on the full $400,000 loan even though we had only accessed $185,000. AS IF THAT WASN'T BAD ENOUGH they would not properly release constructions funds to keep the project going in a timely manner FOR OVER A YEAR AND A HALF, placing another $30,000 intererst in their coffers! They made it EXTREMELY DIFFICULT to access our construction funds to the point we had to sell the property after we had only beening able to complete the demo. We only found out later when talking to other lenders that Civic is KNOWN in the industry for doing these things.