CIVIC Financial ServicesReviews of civicfs.com

Beware of Civic Financial Services especially the NY location. Liars and Crooks, they told me what I wanted to hear at the start by answering my questions, then as closing date was set they changed all the rules. Tried charging me over $12,000 in closing costs, only to put in their pockets. As I began to ask more questions before the official closing they lied to me again. Was informed on the closing date that the only way I had access to the funds I was borrowing was to request draws. I had to personally pay for all the renovations and contractors to do the work out of my pocket, then request the money back via draws. If I had the money already I wouldn't need a lender to borrow from, so why borrow the money and pay interest if I must pay for all the renovations upfront with my own money. They are very shady and crooked. Proceed with caution, better yet just avoid altogether!! They don't want to talk with you on the phone, they make it quick and never call back.

Overall a decent experience, the reason I gave it only 3 stars is because I felt like I was dumped as a client, which kind of hurt. I gotta thank Civic truly since they helped me with my first HML and helped me get my foot in the door of real estate investing. The loan process for my first flip was shaky, ended up almost losing the property but not because of Civic, because of the insurance company taking more than a month to get us the insurance binder. The civic officer I was assigned to was a really nice guy, was always around answering my questions anytime of the day. I was a big noobie, so there was a lot of annoying questions I tossed his way and I do feel bad about it. But, he dealt with me, we manage to close on my first deal and it turned out to be a big success for me. After I closed on the property, I was ready to go straight into my second deal. I tried contacting my officer for a pre-approval letter, but couldn't get a reply from him. Went on a week of no reply so I just called civic customer support for that letter. A manager answered the phone, and literally just directed me into looking at another lending company because "our rates are really high right now, check these guys out instead" which definitely threw me off. I've never seen or heard of a manager directing a client off to a competitor, it just felt like I was being passed on and they didn't want to do business with me anymore, which stung since I really wanted to develop a proper business relationship. I ended up getting scooped by a new lending company, and they've been really cool with me and taking good care. I can't fault Civic for whatever issues they may be going through back end, since they're the primary reason I was able to get my foot in the door. I'll always be grateful for that, but I can get a hint and i'll be moving on. Goodluck! Edit- Just learned the company is now defunct, so it explains why I was tossed aside.

citizen bank they lie and lie until you have no choice but to get rid of them worse banking experience of my life and I have excellent credit rating stay away from East Longmeadow branch in particular.

1 star too many. RUN-DO NOT DO BUSINESS WITH CIVIC. The worst financial service company I've ever dealt with. They have had my loan since December 2022 and no one even had the courtesy to respond to my emails for a follow-up regarding my refinance after I've paid over $1200 in appraisal fee's. I've emailed the underwriting manager Daniel Molina called customer service to simply get a reply and no response. It was supposed to take 30 days. I had the pre approval. The Appraiser confirmed she made a mistake on the appraisal stated she would correct it at their request and they did not even submit for corrected appraisal. They will give you the run around and undeliver weeks at a time. I will be filing a complaint under the FHA, HUD, and BBB. Still ongoing.

Eli and his team were awesome once again getting this loan across the finish line. Eli made some moves and creative moves for the borrower to get him max leverage and close out his multiple loans

Civic closed a portfolio loan for me and I was very pleased with the process and the unique product they provided me.

Civics allows me to build a solid sustainable rental portfolio.

Civic is one of the best lenders in the industry that I worked with . Professional from start of your file to closing . Dylan and his team on point by keeping up from processing to closing great to work with .