CitywideshopReviews of citywideshop.com

Response from CitywideshopJun 1, 2023

I appreciate you taking the time to share your feedback on Trustpilot. I'm sorry to hear that the delivery of your patio set has taken longer than you expected. At CitywideShop.com, we strive to provide the best service possible, and your feedback is invaluable in helping us improve. I'd like to clarify that due to the size and nature of patio set orders, these are shipped using a freight carrier, as they offer a threshold delivery service for such large items. Depending on the location and local delivery hub, this process may take between 3-4 weeks. We understand how this can be inconvenient, and we continually work with our supplier and freight partners to reduce delivery times. Please rest assured that we are doing our best to get your patio set to you as soon as possible. If you have any other concerns or need further assistance, please don't hesitate to reach out to our customer support team. Thank you for your understanding and patience.

Response from CitywideshopJun 1, 2023

We appreciate your patience in this matter and sincerely apologize for the mix-up with your table as the wrong set was delivered. We're glad to hear that the situation with your table order has been resolved to your satisfaction. Your feedback is invaluable to us and we appreciate your patience and understanding throughout this process. Should you need any further assistance, please do not hesitate to reach out.