Helen H.
Customer Service Fixed the issue
Update: Customer Service fixed the issue and got me the correct tracking number and item is on its way. Thank you for your help!! UPS said my package was shipped but it was sent to the wrong address. (Wrong tracking number was given) Can someone please send the item to the SHIPPING Address that was submitted with the order, not the billing address. No one is answering my 2 emails and there’s no number to call. Last time I will order from this site!!!
Response from CitywideshopApr 15, 2020
We have been communicating via email. Our last email confirmed that the item was going to be shipped to the "Billing Address". It was never handed to UPS. It is now being reprocessed to be shipped to the shipping address. A confirmation will be sent in a few days once shipped.



