City BeautyReviews of citybeauty.com

I wish I had checked Trustpilot before ordering from this company. I ordered a pot of creme and also registered as a member but wanted to try out the creme before ordering more. Within days I had two charges taken from my account - one for my order and another for some other order and now I have a Customs charge of over £26! I only physically paid for the first order and so my details must have been used to fulfill the second. I have asked where I can find details on their site that refers to additional postal/tariff charges but they don't seem to think that is their problem. Don't they realise that competitors supplying to the domestic market pay the duty charge or, at least, advise their customers that there will be an additional import charge? At the moment, including transaction charges, instead of paying £58 as originally thought, this bill is now in excess of £120 and I am seeking legal advice.

I bought the sculpting cream. Wasn't told there would be a £20 customs charge to pay. Pretty disgusted to he honest. Haven't got the face cream yet but will review again when I have 😡

Invisicrepe simply does not live up to the claims made in it's marketing material. I saw no improvement whatsoever. They offer a money back guarantee if you are not completely satisfied, but what I didn't realise was that they insisted that the EMPTY container be returned to them via a tracked service! To send this from the UK to the US cost me £10.55. The product, tax, foreign currency charges from the bank, and postage amounted to £77.67. I eventually received a refund (after numerous emails) of £37.99 - so it's cost me £38.75 for a product that does not work. It would still have cost me £29.13 had I not had to return the container, which is bad enough, but I found their insistence on returning an empty box totally unacceptable. I will never use this company again and I felt I should make potential customers aware.

NO RESPONCE TO ANY OF MY EMAILS The sculpting cream dried my skin so much within a few days using it, My Doctor's advice stop using it, I broke out in a dry rash and got a nasty cold sore on my skin which I was prescribed medication for.

Edit - They have Ignored my message so my advice would be to Avoid this company!! This is currently a 1 star review - I have contacted them to see if they will resolve the problem and If they do I will update So far we ordered a serum which was expensive - this was never delivered - I contacted them a few times and they gave me a tracking ID but it was very unclear which provider the tracking id was for so it was as good as useless - I presume it was finally returned to then as MONTHS later they issued a PARTIAL refund - No explanation given as to why it was partial - at the end of the day I didn't receive the item I ordered so would expect a full refund - What have I actually paid for??