City BeautyReviews of citybeauty.com

I have been a customer since March 2020 and have encountered an issue with my recent order that requires your attention. The order I placed on your website arrived in Amazon packaging, containing products manufactured in March and May 2024. This is inconsistent with my previous experiences, where products were delivered in City Beauty packaging and had more recent manufacturing dates. I have communicated with your customer service representatives, who insisted I retain and pay for these products. However, I am not comfortable accepting items that do not meet my expectations based on prior transactions. I respectfully request a pre-paid return label to facilitate the return of these products. I am unwilling to pay $100 for items that appear older and were not shipped directly from your facility. Due to this situation, I have contacted xxx to dispute the charge and report this incident. I am disappointed by this experience and the handling of my concerns by your representatives. Please provide a resolution to this matter promptly, as it has significantly impacted my trust in City Beauty.

It's so wrong to have so many products online that don't do what they claim to do. City is no exception. They advertised using their lip gloss has caused many to cancel their filler appointments. I purchased the gloss and it's very thick and difficult to apply. Worse yet, there's absolutely no "plumping." Tell me why I should ever trust them again? I've been asked to edit, but no. The last three products I have tried have been a huge disappointment. I think there us a huge problem in this country with TRUTH in advertising as a whole. Further, I had been asking my husband "Why are my lips burning and so dry?" After reading another review, I realized it was from this City product. It's taken weeks for them to improve.

Bought plumbing lip gloss, what an absolute load of rubbish!!! It’s just a sticky ish lip gloss that does nothing

I bought plumping kip gloss. It is not usable at all, the advertisements are misleading and unreal. I am not satisfied at all, I want to return it but I don't know how to do it because they have created a very complicated system, I think they are doing everything to avoid taking returns.

I ordered Uplift Firming Serum. What a joke. These people are scamming everyone with lies. They do not honor their money back guarantee. Just a bunch of thieves selling a product that does nothing.

I made a huge mistake when I purchased their product Blue Defense HydroGel because I trusted their commercial. First of all, the smell was unbearably strong, second, after I used it a few times, my face had started flaking, and third, when I wanted to return it, my request was denied. After all I needed to throw away over a half of a jar of this so called good product that cost me over $50. Please don't repeat my mistake and buy it from City Beauty. I would never buy anything from them.

If I could give a -5, I would! ALL A SCAM. I’ve used both lip and lid product - garbage! NOT effective at all. Save your money.

OK. I figured i would give the City Beauty lip plumper a second try. I tried it once a few years ago with no visible changes to my lips. I purchased again, hoping the product may have changed or improved over the years. NOPE. I gave it 3 weeks. I used it every day, applied multiple times a day. Nothing but a shine. I REALLY wanted it to work. 😕