City BeautyReviews of citybeauty.com

Complete Scam, the product and the service. Appalling!

My order has never arrived and when I sent several emails to support they never replied (only automated email). The order number link they sent was not working either. They asked to enter the order number UM125105061US but when entered I recived an error “An error occured. Please check if your shipment barcode is correct and try again.”

Below is my latest email to them: I am so sick of your rubbish automated responses. As stated many times before I HAVE NOT RECEIVED THE FULL ORDER! Of the 2 order numbers quoted in your automated reply I have received 1 - UM124841158US. Your tracking number says it is in Auckland however it has been delivered. The second order number UM124841144US I have not received. This order says it is still in the US in the tracker. I have however received a different order - UM124837184. Each order I received contained 1 lip stick. The original order was for 2 lipsticks and 3 plumpers. As previously stated and posted in your comments thread on instragram – (which you have deleted rather than have anything negative there): I have sent many emails.I have received only automated responses.I have tried phoning you - phone message says 35 minute wait but you never answer.I have tried on line chat - puts you in queue for up to an hour and disconnects you half way through so you have to start again and never get anywhere. 100% dissatisfied customer.I have received the 2 lipsticks. I just want to know where the 3 lip plumpers that I ORDERED AND PAID FOR are. If I do not receive a personal response I will post the above on every post you make on instagram and facebook.

I am disgusted with this company. I spent $200 last November (8th) for Christmas presents as I have cancer and was unable to make it to the shops. Up to now I have received zero goods and customer services aren't contacting me back. If I do not get a reply I will take this legal as this is just not acceptable and I will ensure that this companies reputation is not left intact after this disgraceful service.

Be careful they charged for 3 different products . Tried to get in touch by email 3 times and I stayed on phone 2 hoursi I like cancel entire order. Very frustrated and disappointed

This is the first time I have ever written a review about a product but I feel so strongly about the false advertised results of using InvisCrepe Balm that I feel compelled to warn other potential customers. This product does NOT work. I purposefully tried it one just one arm so I could compare the results. After months of using the product there was ABSOLUTELY NO difference. It is very unfortunate that a company like City Beauty is held accountable for false advertising. SHAME ON YOU CITY BEAUTY!!

Ordered my product (3x lip gloss) you have taken my money on the 27th Feb but no product has arrived..no website or contact details to do any follow up or enquiry!! Do the right thing CITY BEAUTY... Refund my money or deliver the product!!

I've had a bad reaction to the City Beauty sculpting cream. I tried it on the right side of my neck and on the back of my right hand. After 4 applications my skin has broken out with many blotches, the skin on my neck is highly irritated. Even after I stopped using for the past 3 days my skin has not cleared up and remains extremely blotchy and irritated. I would not recommend this product but your response to the product may be different than mine.