City BeautyReviews of citybeauty.com

Guys ,😱 be aware of this product, doesn’t work at all As they say and they take your money from your account without your knowledge and not deliver the product Save your money and get something real 😱😱😱🤑

Ordered weeks ago (order #CB2712847) but cannot track. Have sent emails with no response whatsoever. Looks like a few people having the same problem. Will definately NOT recommend this company to anyone.

approximately 4 months ago I ordered the lip line treatmnt. My credit card as charged but to date have not received the product. I will not order from City Beauty again, and will advise my friends also not to purchase from them. Colleen Grant New Zealand

My order was supposedly shipped 8 days ago (#327697962/CB2879974). The link for tracking does not work and the customer service line automatically disconnects. I've received no reply to my multiple emails, messages on Facebook, messages on Instagram and via Live Chat on the website. I want to be able to track my package and, if that cannot be done, I'll take a full refund. As a follow-up to my initial review, I finally managed to get someone on chat on the City Beauty website. They were quick to offer to resend my package even though I could clearly see the initial USPS package was never dispatched. Essentially, City Beauty sends false tracking details to customers to indicate an order has shipped when, in fact, it is never passed on to USPS. I declined and requested a refund. It was provided immediately but short the shipping fee, so I demanded that back too, since the order never even made it to USPS. That was subsequently refunded too without hesitation, which leads me to believe that City Beauty knows exactly what they're doing and no error was ever made with my order. The fact that they even tried to keep the shipping fee was shady and I would not trust this company. I was lucky to have the time to sit on hold and send so many messages through all the platforms in order to finally reach someone.

I have sent 4 emails to your customer service with no reply and upon reading the other reviews, they have not either. My order has been sitting at the Australian depot since 21 April 2020 according to tracking. I have no response about where it is and why it has not been delivered to me. You advertise as a professional business, however you leave your customers high and dry. The orders is obviously not going to be delivered so I am demanding a full refund and a reply to this. So unprofessional!! Order #CB2688287

I only got a response from City Beauty each time I left a review about the terrible service. Each email they sent me asked for information, and then they never replied. The last advised me I would get a full refund, yet I've yet to receive it. Where is my refund? I will continue to post until I receive it, and looking to speak to press if this is not resolved this week.

No product after 4 weeks. 2 emails sent no response from customer care. Tracking soft ware does not work. Received email stating product shipped a month ago.

CUSTOMER SERVICE NEVER REPLIES BACK TO EMAILS. THEY TAKE YOUR MONEY UPFRONT BUT THEN LEAVE YOU HANGING. CB2801547