Gands G.
Very disappointing customer service.
This is not a comment on the products themselves but the method the company uses to accept payment: my pwn experience (not necessarily everyone's) involved me ordering a tube of lip product. Upon completion of the order, a pop up asked I wished to buy two for a reduced price. Given that one cost $44 I thought that $55 for two sound good value, so I agreed. I was then billed for 3 items rather than the two I understood that I had ordered. The main problem with ordering is the lack of detail shown on the checkout page - it did not show three items at all, in fact, there was no 'check out summery' at all. And this is where the problem lies. Naturally, I contacted the company immediately. Several days later I was eventually contacted and told that it was too late as the items had been dispatched. I have expressed my concern about th way the sale was handled, however, the customer service worker said that there was nothing she could do. If not satisfied I can return with 60 days, apparently, however, postage to the US is not cheap and I wold then have to wait again for the refund. Very disappointed.