City BeautyReviews of citybeauty.com

Response from City BeautyOct 27, 2025

Thank you for sharing your feedback, Jeanne. While we’re glad you enjoyed the nourishing feel of the gloss, we’re sorry to hear it didn’t provide the level of plumpness you expected. Our customer support team has followed up with tips for achieving optimal results, as well as return options and a partial refund offer. We appreciate the opportunity to make this right and your continued trust in City Beauty.

Response from City BeautySep 29, 2025

Hi Ann, we're sorry to hear this! We always want you to love the product, but understand that not every product may work for everyone. Our customer support team will be happy to provide tips on how to get the best results using the City Beauty product as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558.

Response from City BeautyAug 27, 2025

Hi Lisa, thank you for sharing your feedback. We're sorry to hear this! We always want you to love the product, but understand not every product may work for everyone. Our customer support team will be happy to provide tips for using City Lips as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. You can reach them at [email protected] or 1-800-347-1558.

Response from City BeautyJul 21, 2025

Hi SL, sorry to hear this! We always want you to love our products, but we understand that not every product works for everyone. Our Customer Support team would be happy to share tips for getting the best results with City Lips and can also provide return instructions if you'd like to use our 60-day money-back guarantee. You can reach them at [email protected] or by phone at 1-800-347-1558.

Response from City BeautyJun 17, 2025

Hello Tess, thank you for sharing your experience. We’re truly sorry for the confusion and frustration. We understand how important it is for product links to lead to the correct item, and we appreciate you pointing this out. Our team is reviewing the issue to help prevent this from happening again. While we're glad to hear you liked the gloss itself, we completely understand your concerns, especially with the added cost of international shipping. Our customer support team reached out to help. We truly value your feedback and your support.

Response from City BeautyMay 28, 2025

Thanks for sharing your experience, Jan. We're sorry to hear that you have had a less than satisfactory experience with City Lips. Our customer support team will be happy to provide tips on how to get the best results using City Lips as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558

Response from City BeautyMay 13, 2025

Thank you for your feedback, Jodie. We’re sorry to hear that the texture and taste weren’t quite what you expected. Our customer support team will be happy to provide tips on how to get the best results using the City Beauty product as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558

Response from City BeautyApr 29, 2025

We appreciate you taking the time to write to us your feedback, Tessa. We always want you to love the product, but understand not every product may work for everyone. Our customer support team will be happy to provide tips on how to get the best results using City Lips as well as return instructions if you'd like to take advantage of our 60-day money back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558.