City-discovery.com proposes sightseeing tours, attractions, things to do and excursions worldwide. Book on line Paris tours, Rome tours, and many other destinations, activities, things to do and attractions.
City Discovery (city-discovery.com) has 198 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
city-discovery.com
Website
city-discovery.com
Category
Activities & Tours
Listed on Five Star Index
2026
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The company replied to 25% of reviews.
Latest
Most recent review: October 2018.
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I have pre-booked the day tour venice from milan a week ago, and until today (48 hours before the tour) I haven't received any confirmation from city discovery Veltra company. They just mailed me to wait and be patient. How could I be patient without any assurance? My reference number is SHAN577256. I dont recommend this company at all. They dont have any contact number. So be carefull.
Response from City DiscoveryJun 30, 2017
Dear Shanty,
Thank you for letting us know about your recent experience with City Discovery.
We are sorry for the delay, we will make a follow up with our activity provider as soon as their office opens.
Rest assured that we will do our best to send you the confirmation voucher within the day.
The reason why we do not have any published contact number is because we mainly communicate with our customers via email.
Upon checking, one my colleagues already called you for an update.
If you have any further questions or comments regarding this matter, please feel free to discuss it with us
We hope you have a safe trip to Venice!
Best regards, City Discovery
SS
Sophie.Shilton
i booked for 4 x hop on hop bus tickets …
i booked for 4 x hop on hop bus tickets in paris firth thing this morning to use on the 1st of july only 4 days away.
after processing the order i realsed i ahd booked the wrong one and wanted one to include the hop on hop of bus.
there is no way of contacting this company to make amendments, i have messaged on fb which apparently they respond too within 2 hours its been 5 hours and i have has no response.
i have emailed and it states 72 hours for a response not god when i travel in 4 days,
and i have also contacted them via twitter all of which i ahve had no response too.
and tehre is no telephone number.
so unhappy with this service, i would suggest booking with a company you can be assured havinga phone number.
Response from City DiscoveryJun 27, 2017
Dear Sophie Shilton,
We sorry for the delay in dealing with your request.
We have received your message to amend your reservation and change the activity from Hop On Hop Off Paris Open Tour - 50 Stops and 4 lines all over Paris to Hop On Hop Off Paris - Bus and Boat.
We have sent you an email with the link for the additional cost.
Rest assured that we will send you the amended voucher as soon as you have settled the payment for your preferred activity.
Let us know if there’s anything else I can do to help you.
Thank you.
Best regards, City Discovery
ST
Stefania
Shuttle services Cuty discovery VELTRA CITY …Bad experience.
I used this company VELTRA CITY DISCOVERING SERVICES and I had a quite bad experience. I bought tickets for 3 and then ask for the reimbursment of one person since we were in 2.
Terms and conditions state that I am entitled to 100% od the cancelled ticket since I made pretty much immediately.
I requested , no news from them not from the supplier. Few reminder sent, nothing. I consider this a lack of professionalims. Bad experience.
Do not use them. They are very unprofessional and misleading.
Since I do not see any way for answering, here you have the reference number on the voucher 280417STEF
Stefania
Response from City DiscoveryJun 26, 2017
Dear Stefania,
Good day!
Upon checking, we are currently asking the local operator to cancel one passenger as per your request. Rest assured that we will process a full refund back to your account as soon as they acknowledge.
You will receive a message from our accounting department as soon as it has been processed.
Please wait 3-5 banking days for the payment to reflect back to your account.
Let me know if there’s anything else I can do to help you.
Thank you!
Best regards, City Discovery
JD
jacke D.
Avoid City Discovery
I stayed in Rome until May 11th, and I just recieve City Dicovery anwser in May 13th, in this date I came back to my couwntry and I couldn"t go back to the hospital to get the medical certificate
Nicole
Nicole (City Discovery)
May 13, 02:13 EDT
Dear Jackeline,
Thank you for waiting.
However, our local operator is asking for a medicate certificate so they can check if it is still possible to authorize a refund.
Kindly note that this is not guaranteed.
Looking forward to your response.
Sincerely,
Nicole
I keep in touch with the hospital but they couldn"t find my records there, and requested me to go to the hospital, but I couldn't because I'm in Brazil right now
So, after many e-mails (more than 30 e-mails) I recieved this answer
Alex (City Discovery)
Jun 17, 05:07 EDT
Dear Jackeline,
I hope this email finds you well.
We really do apologize for any inconveniences you had experienced.
We understand your part, however, please also understand that we are just following procedures and as mentioned, the tour provider can only consider giving a refund when a document (medical certificate, admission registration, etc.) from the hospital was given as a proof of the event.
If in case you have travel insurance, we would suggest for you to contact your provider.
Sincerely,
Alexza
So, I waste more than 100 euros (because I booked for 3 people)
What is my advice for you ? Don't booked a tour with city discovery , unless you can see the future, because they refound you just in case you comunicate your car accident 3 days before, or, if you travel back to the country you visit to go in the hospital and get the medical certificate
I will publish my history in Portuguese and Spanish as well, I want everyone knowns about the refound procedures in this company
Response from City DiscoveryJun 20, 2017
Dear Jackeline,
We're really sorry for the way your reservation turned out. Unfortunately, our local tour provider is not able to provide a refund for the missed tour without the medical certificate they requested.
We have done our best asking for other documents you might have (cab receipt, doctors prescription, hospital bill) so we can ask our tour provider for consideration, but sadly you cannot provide anything. We hope you understand that we need to get some proof regarding the incident to support the refund claim.
Also, we have tried to contact the hospital on your behalf but they do not have any medical records to show under your name.
We understand that it was not your intention to miss the activity and we wish we would offer a full refund for this. However, without the requested documents our local provider will not agree to it.
Thank you.
Best regards, City Discovery
SG
Stefan G.
NO Vasari Corridor Walk although promised
Booked "Uffizi with Vasari Corridor Walk" - but got Uffici WITHOUT Vasari Corridor Walk. Later I heard it was closed in summer 2016, but I booked this tour in January 2017, so why haven't I been informed about this by City Discovery? Why where they still advertising/selling this as "WITH Vasari Corridor Tour" in January and not saying anything till June when I was there. Apart from this the tour guide was incompetent as she went to the most crowded rooms saying "Oh there is another group, that'll be funny..." instead of going elsewhere. So we left the group and did the tour on our own - much better. I'll never book a tour again at Citiy Discovery.
Response from City DiscoveryJun 15, 2017
Hi Stefan Gruber,
Thank you for your feedback regarding the "Skip the Line Uffizi Gallery Tour with Vasari Corridor Walk".
We are sorry to hear that the Vasari Corridor Walk was not provided to you last June 6th and I apologize that our guide did not meet your expectations.
I have forwarded your complaint to our partner for checking. We take all complaints seriously and aim to investigate within 3 days from receiving your review. However, some may take longer depending on the nature and complexity of the issue/s, as well as how soon we receive the activity provider's response.
Rest assured we will contact you by email once we receive the official findings.
Thank you.
Best regards, City Discovery
JL
Jose Luis C.
Do not trust this company
Do not trust this company. Had bougth Barcelona Soccer game tickets on line inTexas, I was suppost to pick them up in Barcelona. On my way to Barcelona from Madrid I got an e mail saying tickets were sold out. Got my money back about 5 days later, very disapointed.
Response from City DiscoveryJun 15, 2017
Hi Jose Luis Chavez,
Thank you for letting us know about your recent experience with City Discovery.
I hope you believe us when we say that we did not mean for this to happen, but regretfully,the FC Barcelona Football Game Tickets at Camp Nou Stadium is one of our providers best seller and it gets fully booked really fast,these things unfortunately happen and we are really sorry that it happened to you.
Again, I'm sorry we are not able to provide the tickets for you. We thank you for providing us feedback which will surely help us improve the service.
Best regards,
City Discovery Team
VI
vicvic
The worst day i experienced in this …
The worst day i experienced in this booking.
The driver has no time to wait for their guests/clients. Payments was made for Highlight Sightseeing but was not able to used it. Our day was ruined.
Never again i`ll book in this company. All i need is to get my money back!
Response from City DiscoveryMay 22, 2017
Dear VicVic,
Thank you for letting us know about your recent experience with City Discovery and our partner H. M. Kristiansens Automobilbyra AS, I apologize for what happened and appreciate you taking time to share what happened.
I have forwarded your complaint to our partner for checking. We take all complaints seriously and aim to investigate within 3 days from receiving your email. However, some may take longer depending on the nature and complexity of the issue/s, as well as how soon we receive the activity provider's response.
Rest assured we will contact you by email once we receive the official findings.
Thank you.
Best regards, City Discovery
GM
Georges M.
Nul nul nul on nous prévient 3 jours …
Nul nul nul on nous prévient 3 jours avant que notre résa est annulée pour raison clairement de surbooking ... ils encaissent dans les 48h mais nous sommes à plus de dix jours de leur mail d'annulation et aucun remboursement 😠
Response from City DiscoveryApr 25, 2017
Bonjour Georges,
Veuillez agréer nos sincères excuses pour les inconvénients que vous avez éprouvés en ce qui concerne la tournée annulée.
Nous avons traité un remboursement complet à votre compte et un courrier électronique de notre service comptable nous a également été envoyé avec les détails du remboursement.
Si vous avez d'autres questions ou commentaires concernant cette question, n'hésitez pas à en discuter avec nous
Je vous remercie.
Cordialement, City Discovery
-----------------------------------------------------------------------------------------------------------------------------------
Hi Georges,
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the cancelled tour.
We have processed a full refund back to your account and an email from our accounting department was also sent to you with the refund details.
If you have any further questions or comments regarding this matter, please feel free to discuss it with us
Thank you.
Best regards, City Discovery
