City DiscoveryReviews of city-discovery.com

Response from City DiscoverySep 15, 2017

Dear J.Thomas, We apologize for the way your reservation turned out. Unfortunately, we cannot search for your reservation with just your name (J.Thomas). Please let us know your City Discovery reference number, it starts with the first four letters of your name followed by six numbers (ex. ABCD123456) or the lead travelers name on the request. As soon as we have the details, rest assured that we will check your reservation and conduct a full investigation in order to resolve this matter fairly. Thank you and we look forward to your response. Thank you. Best regards, City Discovery

Response from City DiscoverySep 15, 2017

Dear Anita, Thank you for letting us know about your recent experience with City Discovery, we apologize that our service did not meet your expectations, and appreciate you taking time to share what happened. We understand that it was not your intention to miss the activity and we wish we would offer a full refund for this. However, after our investigation, the reference number and activity name of the cancelled tour was clearly indicated on the email subject. Unfortunately, we cannot provide a refund for the confirmed activity you missed. Again, I'm sorry for the delay in dealing with your reply. We thank you for providing us feedback which will surely help us improve the service. Thank you. Best regards, City Discovery

Response from City DiscoveryJul 31, 2017

Dear Georgia Cooper, We apologize for the delay with your confirmation voucher. However, we tried looking for your reservation using your name (Georgia Cooper) but did not find any. Please let us know your City Discovery reference number, it starts with the first four letters of your name followed by six numbers (ex. ABCD123456) or the lead travelers name on the reservation. Rest assured that as soon as we have the details, we will check your reservation and instigate what happened. Thank you and we look forward to your response. Thank you. Best regards, City Discovery

Response from City DiscoveryJul 28, 2017

Dear RENGANATHAN KARTHIKEYAN, Thank you for letting us know about your recent experience with City Discovery. We tried searching for your reservation but but we cannot find any under your name RENGANATHAN KARTHIKEYAN. Please let us know your City Discovery reference number, it starts with the first four letters of your name followed by six numbers (ex. ABCD123456) or the lead travelers name on the request. Rest assured that necessary actions will be done as soon as we receive your booking details and investigate what happened. Please accept our sincere apologies. We will make every effort to see that this never happens again. Thank you for providing us feedback which will surely help us improve the service. We look forward to your response. Best regards, City Discovery

Response from City DiscoveryJul 20, 2017

Dear Pauline, Thank you for letting us know about your recent experience with City Discovery, we apologize that our service did not meet your expectations, and appreciate you taking time to share what happened. However, we cannot start the investigation without your reservation number. Please let us know your City Discovery reference number, it starts with the first four letters of your name followed by six numbers (ex. ABCD123456) or the lead travelers name on the request. Rest assured that as soon as we have the details, we will forward your complaint to our activity provider and will conduct a full investigation in order to resolve this matter fairly. Thank you and we look forward to your response. Thank you. Best regards, City Discovery

Response from City DiscoveryJul 19, 2017

Dear Denis Myn, We apologize for the delay with your confirmation voucher. However, we tried looking for your reservation using your name (Denis Myn) but did not find any. Please let us know your City Discovery reference number, it starts with the first four letters of your name followed by six numbers (ex. ABCD123456) or the lead travelers name on the reservation. Rest assured that as soon as we have the details, we will check your reservation and send you the voucher immediately. Thank you and we look forward to your response. Thank you. Best regards, City Discovery

Response from City DiscoveryJul 17, 2017

Dear Kelsey Koltovich, Thank you for letting us know about your recent experience with City Discovery. I tried looking for your reservation using your name (Kelsey Koltovich) but did not find any. Please let us know your City Discovery reference number, it starts with the first four letters of your name followed by six numbers (ex. ABCD123456) or the lead travelers name on the reservation. Rest assured that as soon as we have the details, we will check your reservation and forward your complaint to our activity provider for investigation. Again, I'm sorry for the delay in dealing with your reply. We thank you for providing us feedback which will surely help us improve the service. Thank you and we look forward to your response. Thank you. Best regards, City Discovery

Response from City DiscoveryJul 3, 2017

Dear Deborah, We hope you are doing well. Thank you for letting us know about your recent experience with City Discovery and we apologize for the delay in resolving your complaint. We are really sorry for the way your reservation turned out. We already made a follow up with our activity provider and will update you as soon as we receive the result of their investigation. Rest assure that we will do our best to resolve this as soon as possible. Thank you. Best regards, City Discovery