serena
paid fee and person quit out over 100.00 for nothing at all
I posted my need for transportation and was contacted by a man and once they had the "broker" fee which was over ONE HUNDRED dollars, their person quit and said he was not able to take the job because someone threatened his job? He supposedly works for Southwest Airlines and does pets transportation on the side? Anyway, not able to get my pet moved and now I am out over ONE HUNDRED dollars for nothing at all. Not happy. I called customer service and they don't have a call center. I was given a message to email them. What? ok, sounds like this site is fraud. Terrible first experience. I AM OUT OVER 100.00 FOR NOTHING AT ALL
Response from CitizenShipperNov 27, 2018
Hey Serena - I'm sorry to hear that a transportation provider backed out on the agreement. In cases like this you are entitled to a refund of your booking deposit fee. Please contact [email protected] and they will take care of it quickly. In addition, our team can help you find an alternative. Once again, I'm sorry to hear about your negative experience.