Pauline S.
This was our first time to use the…
This was our first time to use the service and it was the first road trip for our dog. We had a great experience with our pet transporter too! Would highly recommend Citizen Shipper, thanks!

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Pauline S.
This was our first time to use the service and it was the first road trip for our dog. We had a great experience with our pet transporter too! Would highly recommend Citizen Shipper, thanks!
motox M.
We booked a transport for a puppy. After the driver blew us off numerous times and put us over a week late, Citizen Shipper reposted the job for us. Fortunately, we found another driver to get our pup; however it was $150 more than we had originally expected to pay. They applied the platform fee to the new booking ( which should be automatic), but refused to apply any money towards the higher cost so we could get our dog. We booked in good faith, and through no fault of our own, our pup was stranded for over a week. We had no choice but to pay a higher shipping cost just to get our dog home, yet Citizen Shipper didn't have the decency to help offset this cost. They should have agreed to work with us on this, instead of applying the platform fee paid for a non-existent driver. Sad and expensive.
Response from CitizenShipperFeb 12, 2025
Patty, we’re truly sorry to hear that your shipment was canceled and that you incurred additional expenses. We know how frustrating these costs can be and how stressful cancellations are. While your concerns regarding the additional $150 are understandable, drivers on our platform operate as independent contractors, and we do not have the ability to make payments to them on your behalf. That said, we’re committed to working toward a resolution and have reached out via email. Please don't hesitate don’t hesitate to reply there and we’d be happy to assist you further.-Karla
Tiki Torches C.
The driver was great. Would definitely ise this service again. I thought the fee per mile from the site directly on top of the driver. was a bit high especially since my travel was 1300 miles. Citizenship per will take a nice chunk of change for not doing much.
Response from CitizenShipperFeb 13, 2025
Thank you so much for sharing your thoughts! We’re thrilled to hear that you had a great experience with your driver. We apologize for any frustration caused by the booking fee. While we aim to keep our services affordable, the booking fee helps us maintain and improve the CitizenShipper platform. Charging a fee allows for 100% of the shipment quote to go directly to the driver. We’ll be following up via email to explore how we can improve your experience moving forward. Thanks again, and we look forward to serving you in the future!- Michael
Michelle N.
Perfect transport. They gave me updates the whole time . Highly recommend
Hunter H.
Was traveling from Japan with a Boxer. No airlines would take our baby once we landed. B&T Transportation stayed in touch with me from 2 months out all the way to the day our girl arrived. They even found us at the airport and helped us with everything. If your traveling into the Seattle area you can't beat the price or service they offer.
Quenderious M.
Everything was perfect
Cory
Great website, quick bids, quality shipping company’s!!
Maxwell M.
Our puppy transported was safely and delivered on time.