CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Rachel and M.
Feb 9, 2025
GREAT SITE
I'm a first time user and this site was excellent. I needed transport for a new pet and had only a few days of availability! Within minutes I had numerous bids and chose the one that delivered my pup on time and in great shape. I'm a fan!
Response from CitizenShipperFeb 14, 2025
Thank you for your kind review! We’re glad to hear that your first experience with CitizenShipper was so successful. It’s great to know that you were able to find a reliable driver to get your new pup to you safely and on time. Thank you for taking the time to share!-Karla
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Katie F.
Feb 9, 2025
Easiest delivery ever made!
My experience with CitizenShipper was about as easy as easy gets! The app was easy to use and they helped me post my listing within minutes! Once my list was posted I started receiving bids immediately!! It was super easy to message my bidders and I got nothing but quick responses. I would say it took about 5 minutes before I already knew who I was going to choose for transport. Once transport was finalized it was easy to stay in touch with who I chose all up till pick up! I was paired with a wonderful company that exceeded my expectations and I felt like I barely lift a finger to get it all done. I can express how easy and rewarding this app is! I will use this platform for any of my future deliveries!!!
Response from CitizenShipperFeb 14, 2025
Katie, thank you for sharing your experience with us! We’re so glad to hear how easy and seamless the process was, from posting your listing to connecting with your driver. It’s great to know the platform met your expectations, and we look forward to helping with your future shipments!-Karla
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Victoria S.
Feb 9, 2025
Seamless from start to finish!
Seamless from start to finish!
Response from CitizenShipperFeb 14, 2025
Victoria, we're so glad to hear that your experience was seamless from start to finish. We truly appreciate you sharing your experience!-Karla
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hope
Feb 8, 2025
They were very communicative
They were very communicative. Took excellent care of our new puppy. And were on time.
Response from CitizenShipperFeb 14, 2025
Hope, thank you for sharing your experience with us. We're so happy to hear this! Ensuring safe and seamless transport for your pets is always our top priority. We hope to help you with your future shipments!-Karla
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Janelle D.
Feb 8, 2025
The communication and professionalism.
The communication and professionalism. Made this stress free. Very pleased.
Response from CitizenShipperFeb 14, 2025
Janelle, we’re happy to hear that the communication and professionalism made everything stress-free for you. We truly appreciate your kind words and look forward to assisting you again in the future!-Karla
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Misha C.
Feb 8, 2025
I only give one star because I have to…
I only give one star because I have to to be able to post. Our puppy Lexi was being transported from Texas to California on January 31st. It’s February 7th and all we know is she was stolen with the transports vehicle. My family, the new owner family and my self are devastated!!!! How can this happen to us!!! We trusted this company to take care of something very precious to us and they failed us!!! PLEASE PEOPLE HELP US FIND OUR LEXI!! She’s a cockapoo, golden.
Response from CitizenShipperFeb 12, 2025
Misha, we are deeply sorry to hear about the distressing situation involving your puppy, Lexi. Please know that we take matters like this very seriously and are committed to resolving this as quickly as possible. We understand how important Lexi is to your family, and we want to do everything we can to assist. We have reached out to you via email with further details, and we encourage you to get back to us as soon as possible. If you’re unable to locate our messages, please don’t hesitate to reach out to us at [email protected]. We’re here to support you.- Karla
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Barbara G.
Feb 7, 2025
Bone Creek Ranch did an amazing job of…
Bone Creek Ranch did an amazing job of delivering my new puppy safe and happy and within 2 days of contracting. Citizen Shipper was easy to use and produced several bidders almost immediately, with all ranges of prices. I picked BCR . They were friendly, helpful and timely! They sent pictures along the way and arrived as expected. I recommend both!
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LynBar R.
Feb 7, 2025
Great site and great shipper
Great site and great shipper. Recommend and will use again. Had used another online service and got messages asking what I would pay. This site has quotes and was easy to contact shippers to firm up dates and times. Was easy to verify bidders and felt comfortable everyone was vetted.
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