CitizenShipperReviews of citizenshipper.com

All experiences well done when support was needed they was there to help good bussiness

I love working with citizenship

I feel your connection fees are slightly high. Other then that. It works well

I was surprised they are concerned with my success and offered me some awesome advice’

Through CitizenShipper, I found a very nice woman to drive my dog across country. It was all arranged, and I paid CitizenShipper their fee. The day before my dog was to be picked up, my driver called and cancelled because of covid. I called CitizenShipper to return my payment for hooking me up with the driver. They said they would, but they never did. They offered to have someone replace the driver if I could wait a few days. But I was flying out the next day to move across country. So I arranged a friend of mine to drive my dog and paid them instead. But I never got my money back from CitizenShipper!

It was really easy to select a top-quality transporter. My dog arrived well-taken care of with tail wagging. Would not hesitate to use again.

The driver I hired, I paid $350 to pick up my furniture, and deliver it to New Mexico, never picked up the shipment. That driver was Mikki Gayle. I asked for the return of my deposit and she said no. The shipment was supposed to be ready July of 2021, but because of the pandemic, wasn’t ready until October. That’s when I hired Tracy Hosek. Paid her the deposit, but then when she had my shipment, she held my furniture hostage and raised the price $700. I paid it, but from my experience, your drivers are crooks.

One of the drivers took payment from me, picked up my items, but failed to drop off part of my shipment. When I complained about this, customer service ignored me and stopped responding to my messages, after doing absolutely nothing to get the driver to return my item, aside from sending the driver an email. I spoke to a representative, Kristian smart, and he promised me he would follow up, send me a promotional credit, seek reimbursement, and promised that a supervisor would contact me within 24 hours , though none of this ever happened. I would advise anyone against using this service, as the website and the representatives continually make a lot of guarantees & promises that they don’t even attempt uphold. Their policy is to just ignore people.