CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

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CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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CitizenShipper reviews

6,209 approved reviews, newest moderated first

Darrnell
Jun 9, 2022
I was skeptical at first but the…
I was skeptical at first but the quality of shippers and the services are outstanding. Would definitely use them again.
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Bruce M.
Jun 9, 2022
Great job.
Great job. My transporter did a great job in carrying my furry friend to summer school.
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Carlos Jose Renteria M.
Jun 9, 2022
Everything went according to plan
Everything went according to plan, which is exactly what every customer likes to hear.
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John
Jun 9, 2022
Too high of prices
Too high of prices
Response from CitizenShipperJul 1, 2022
Dear John, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. Please understand that this unfortunate situation was an exception. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent driver screening, ID verifications, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. This helps save our customers time, money and unnecessary worry. We understand the importance of feedback. We’re here listening with the goal to improve our services for you, our customer, and your beloved pets.
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Stephen
Jun 9, 2022
Driver was there when they promised and…
Driver was there when they promised and cats in wonderful shape and playful after a two day trip. Thanks guys..
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Linda S.
Jun 9, 2022
Great communication all the way
Never having used a transporter to get a dog/puppy, I was a bit nervous about how the process worked. Happy to report it went very well! I received multiple offers for transport with the first day and then selected one based on reviews. We took delivery of our puppy a week ago and he was so well cared for during transport.
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Calysta
Jun 9, 2022
Awesome service
Awesome service. I connected with and contracted with my courier within hours. Couldn’t be more pleased.
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David P.
Jun 9, 2022
Not trustworthy
The actual transport was fine. But the quoted price and the actual price were radically different and the pickup date was a week after the originally quoted window. These folks are not trustworthy.
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