Milanos Kennel T.
I used Citizen-shipper to send a puppy to a…
I Citizen-shipper to send a puppy to a client who had a certain budget. Citizen shipper has been contacting me for ages trying to get my business as a breeder first promising to waive their fee for the first time (this was the first lie) saying that in the reply email to Kristen Stewart she would waive the first service fee with no response. I messaged another person at Citizen Shipper…no response. I went ahead and booked with a company for travel who had really excellent reviews and I trusted to take my puppy on its journey to the new owner. She contacted me after a week apologizing profusely that she was double booked so I explained that unfortunately I would have to have someone else a family member drop off the puppy. I requested that they cancel the booking which it stated in a text to me and on the website email. I have now sent about 20 emails requesting a refund. I have submitted the emails and text messages to receive a email saying I can have another shipper (which I didn’t want) I stated right on the website it states 100% guarantee shipment or your money back (another lie). Buyer beware this is very unethical and I’m glad I found out now so I will never use your company again!!!!




