mike G.
By far one of the worst experiences of…
By far one of the worst experiences of my life. The driver ransomed my puppy and extorted me for money and Citizen Shipper offered 0 support
Response from CitizenShipperAug 17, 2022
Dear Mike, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent ID verifications, background checks and our driver-matching services. By taking these tasks into our hands, we help save our customers time, money and unnecessary worry. Again, I apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of customer feedback — and we’re here listening with the goal to continually improve our platform. Please email [email protected] if I can be of further assistance.