Jessica S.
Please refund my money to my card this…
Please refund my money to my card this place robbed me of my booking fee and refuse to refund my money back to my card! I have an attorney and we are prepared to sue. I just want my money I paid to book a Service that I NEVER RECEIVED. THIS IS A SCAM DO NOT BOOK WITH THIS GUY OR SERVICE. Gave 1 star because it doesn't allow 0. I paid 2 booking fees and both of their drivers COULD NOT COMPLETE MY SHIPMENT. ONE BACKED OUT , HE CALLED ME 30 MINUTES BEFORE PICKING UP TO TELL ME HE WAS IN AN ACCIDENT. THE 2ND DRIVER RIGHT AFTER I PAID 2ND BOOKING FEE, 30 MINUTES LATER SAID THAT HE COULDN'T PICK MY BIKE UP AT THE TIME WE AGREED TO AND THE PLACE THAT HAD MY BIKE AUCTIONED IT OFF. CITIZEN SHIPPER OFFERED ME CREDIT ON ANOTHER BOOKING. I DO NOT HAVE ANYTHING ELSE TO SHIP. MY HARLEY IS GONE. ALL I WANT IS MY MONEY BACK, CREDITED TO MY CARD. NOT TO THEIR SERVICES. THIS IS AGAINST THE LAW!!
Response from CitizenShipperSep 9, 2022
Dear Jessica, thank you for taking the time to share your experience. I’m so sorry it fell short of your expectations, and I appreciate the opportunity to respond to your review. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers, and we’re committed to constantly improving the quality of our support and services. Our team works hard to provide exceptional value through stringent ID verifications, background checks and our driver-matching services. By taking these tasks into our hands, we help save our customers time, money and unnecessary worry. Again, I apologize that your experience with CitizenShipper didn’t reflect this. We understand the importance of customer feedback — and we’re here listening with the goal to continually improve our platform. Please email [email protected] if I can be of further assistance.