CitizenShipper Reviews | Read Customer Reviews of citizenshipper.com

CitizenShipperReviews of citizenshipper.com

4.76,209 reviews
Pet Services
5380 Old Bullard Road, Suite 600, #119, Tyler, Texas

Call Directions Website

CitizenShipper

About CitizenShipper

CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!

CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: citizenshipper.com
Website: citizenshipper.com
Category: Pet Services
Location: Tyler, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Pet Services, Texas

CitizenShipper reviews

6,209 approved reviews, newest moderated first

Jeff S.
Jan 5, 2023
The transporters were great people!
The transporters were great people!
Report
Matthew
Jan 5, 2023
Easy to use service
Easy to use service. Connected me to the right people. Have good professionals to get the job done.
Report
Lyn
Jan 5, 2023
I got a credit for shipping
I got a credit for shipping. Due to my getting covid. The credit was 190… from nj to nm. (1000)$ 2000 miles. I used the service for another dog from ohio to nj. 500 miles. 200$ charge fir shipper. According to rates the fee should have been 63.99. Success rate. I was charged 190. So i no longer have any credit.
Response from CitizenShipperJan 17, 2023
Dear Lyn, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention. We always strive to facilitate a positive and memorable transport, and unfortunately we fell short this time. We care deeply about our customers and their beloved pets. We believe our marketplace provides exceptional value through our stringent background checks, driver-matching services, access to 24/7 televet care and the $1,000 pet protection coverage that we offer for every transport. Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers. Please email [email protected] if I can be of further assistance regarding your credit. I looked into any tickets raised and was not able to pull one up using your email.
Report
Nancy A.
Jan 4, 2023
Helpful
Helpful: Receiving bids from many different transporters was helpful, as was the information about each company, its ratings, and the number of pets they had transported. Due to winter weather, I chose a flight nanny, Sam, to transport our new puppy home to us.
Report
Beth
Jan 4, 2023
Stellar!
Beautiful, dependable people, loving what they do. I was EXTREMELY Leary about hiring shippers and I will never use anyone else if the need arises
Response from CitizenShipperJan 17, 2023
Thank you for your kind words! We appreciate you taking the time to share your feedback with us — the security, safety and comfort of our customers always come first, and I’m so happy to hear about your great experience! We count ourselves lucky to have customers like you, and we look forward to working with you again in the future.
Report
Kevin C.
Jan 3, 2023
She was great to deal with
She stayed in communication and did better than expected. Would use again
Report
Arnold
Jan 3, 2023
Excellent experience with citizenship
Excellent experience with citizenship. The couriers were fantastic. Kept me updated with texts and pictures the entire transport with GPS tracking.
Report
Aiman S.
Jan 3, 2023
The best Pet Carrier
Great Service, very Profesional, I highly suggest them. Thank you
Report