CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
citizenshipper.com
Website
citizenshipper.com
Category
Pet Services
Location
Tyler, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 32% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Helped me find the person to transport my pet from one location to the next!
Response from CitizenShipperAug 11, 2023
We're glad to hear that CitizenShipper was able to assist you in finding the right transporter for your pet's journey! It's always our mission to ensure safe and reliable connections for our community.
Thank you for choosing CitizenShipper and for sharing your positive feedback. Should you have any further needs or questions in the future, our Support Team at [email protected] is always here to help.
DK
David K.
Good Experience
Citizen Shipper connected me with a professional to pick up and transport my cats across the country. Every thing went as planned and I was entirely satisfied with the service.
Response from CitizenShipperAug 11, 2023
We're delighted to hear about your positive experience with CitizenShipper! It's always our goal to connect our users with dedicated professionals who can make long journeys smoother for our furry friends.
Thank you for sharing your feedback. Should you ever have any questions or need assistance in the future, please remember our dedicated Support Team at [email protected] is here to help.
LH
Lance H.
Easy & quick process with excellent…
Easy & quick process with excellent communication.
Response from CitizenShipperAug 11, 2023
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found our process easy and quick, and that communication met your expectations. At CitizenShipper, we strive to offer a seamless experience for our valued users.
Should you ever have any detailed inquiries or require further assistance in the future, our dedicated Support Team at [email protected] is always here to ensure your needs are addressed.
Again, thank you for your feedback. We truly appreciate you choosing CitizenShipper and look forward to assisting you again!
AS
Ashley
Urgent refund request
Urgent refund request. I’m not satisfied with my trip for my dog transport from Los Angeles to Virginia. The transport people seemed nice so I didn’t think much of it. But when my dog arrived she was clearly hostile severely dehydrated and her expensive dog food totaling 500 had gone bad. First off. Long before I had a problem with the dog transport I asked if I needed ice or something to keep the food fresh. No it’s okay we should be able to no problem. Okay fine. But tell that to the food that spoiled. There were other dogs & turtles in their vehicle (fine with me) but I’m sure it should have cost under 900 if there were others in the vehicle. Even if I overlook that I can’t overlook how much I spent and not much was done other than a few photos and videos from the people. Her food went bad and needs to be refunded and not satisfied that my dog came back not feeling well for weeks. She couldn’t get up for about 3 and a half weeks and has been hostile. The company ignores my requests and I will pursue legal action against them for my money back and additional compensation on behalf of my dog getting sick and emotional distress. Get back to my emails at once you incompetent people. I have filed a police report, and a lawsuit is in place
Response from CitizenShipperAug 11, 2023
First and foremost, I want to express our sincere concern and regret regarding the experience you've described. At CitizenShipper, we always prioritize the well-being and safety of our furry friends and their owners, and I truly understand the distress you must feel. Our platform's aim is to provide both pet owners and transporters with a smooth, hassle-free experience, and it's disheartening to learn that your expectations weren't met.
Regarding your concerns about your dog’s health and the condition of her food, it's evident that the details you've shared demand thorough attention. While I'd love to assist you directly with this, our dedicated Support Team at [email protected] possesses the necessary expertise to delve deep into complex inquiries like yours. They can liaise with the transporters involved to ensure your concerns are properly addressed.
We genuinely value feedback like yours as it helps us grow, make improvements, and ensure that all users of our platform have a positive experience. While we're an intermediary platform and don't directly oversee the services rendered by transporters, it's essential for us to maintain open channels of communication to enhance the quality and reliability of the platform for everyone involved.
Thank you for bringing this to our attention, and I strongly encourage you to reach out to our Support Team. They will be more than willing to listen, understand, and take appropriate steps to address your concerns.
BM
Bonnie M.
I was very impressed with the…
I was very impressed with the CitizenShipper model. The company vets every transporter via background checks, follows through by gathering and posting customer reviews of transporters, and offers insurance in the event of mishaps. We were very pleased with our CitizenShipper experience!
Response from CitizenShipperAug 9, 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our approach, including background checks, customer reviews, and insurance coverage, left a positive impression on you.
If you ever need assistance in the future or have any questions, feel free to reach out to our Support Team at [email protected]. We're here to assist you.
We're grateful for your support and are pleased to have been a part of your successful transport. Wishing you all the best!
JF
James F.
I didn’t even know there was a company…
I didn’t even know there was a company that helped with transporting pets cars and many other things citizenShipper had everything I needed, they gave me multiple connections with vendors that could provide the services I needed
Response from CitizenShipperAug 9, 2023
We're delighted to have been able to connect you with the services you needed through CitizenShipper! It's great to hear that our platform provided you with multiple options for transporting pets, cars, and more.
If you ever require similar assistance or have any questions, don't hesitate to reach out to us. Our Support Team is here to help at [email protected].
Thank you for choosing CitizenShipper, and we're here for you whenever you need us.
JW
Jeanne W.
Pats Pets did a great job b
Pats Pets did a great job bringing my little dog to me. My dog is skittish with new people, but she liked Pat, instant besties. Pat was on time, gave me updates and pictures. I would use her services again, and would recommend her to friends
Response from CitizenShipperAug 9, 2023
We're thrilled to hear about your positive experience with Pats Pets and how well they took care of bringing your little dog to you. It's wonderful to know that your dog felt comfortable with Pat and that the journey went smoothly.
Thank you for choosing CitizenShipper and for your kind recommendation. If you need any assistance in the future or have any questions, feel free to reach out to our dedicated Support Team at [email protected].
Wishing you and your furry friend all the best!
MA
Mary
Pros and Cons
I was so happy to find Citzen Shipper. I didn't know how I was going to get all my furbabies to my new home. This site was incrediblely helpful. I had multiple bids within minutes of placing my request. I like that they show each person's unique qualifications. They were very helpful when the first person I hired was injured and had to cancel the transport. Overall, I was extremely happy with the person who did the transport. I liked that I could interview them through messages before actually hiring anyone.
What I didn't like;
First, the price. I understand you have expenses but I feel the price Citzen shipper charges is steep. They also do not clearly explain up front how much the fee is and that it is not part of the price the person hired is charging.
Second, communication. I had to stumble my way through this app. I had no idea that in order to communicate with the people placing the bids, that the messages went through my email. If you're going to charge the fee you are charging, the clients should be either able to communicate through your site, or you need to clarify how the process works.
Last, multiple pets. To contract for a pet transport, you can only list one type of pet in the heading. Since I have both cats and dogs, I wound up having to say in the comments area that the transport was for both. It was stressful because I'd have to remember to ask the person placing the bid if they saw that the transport was for both. Some did not notice it and either changed their price or totally withdrew their bid.
Response from CitizenShipperAug 8, 2023
We're delighted that CitizenShipper was able to assist you with your pet transport needs during your move. Thank you for your positive feedback and the valuable insights you've shared.
We're taking your suggestions about pricing transparency and communication to heart as we continually enhance our platform. Your feedback on listing multiple types of pets is also appreciated, and we'll work on making this process smoother.
For any further questions or suggestions, please don't hesitate to contact our dedicated Support Team at [email protected]. They're here to help.
