CitizenShipperReviews of citizenshipper.com

Response from CitizenShipperJun 3, 2024

Dear Hannah, Thank you for sharing your positive experience with us! We're delighted to hear that you had many good choices and found our service responsive and reassuring. It's great to know that our vetting process provided you with peace of mind. We appreciate your feedback and look forward to serving you again in the future. Best regards, The CitizenShipper Team

Response from CitizenShipperJun 3, 2024

Dear Jai, Thank you for sharing your experience with us. We deeply regret the frustration and inconvenience you encountered. At CitizenShipper, we strive to ensure effective communication and reliable service, and it’s clear we fell short in your case. As a marketplace, we strive to ensure a seamless connection between customers and transporters, and it's clear we fell short in this instance. We are committed to addressing this issue promptly. To provide you with the best assistance and address your concerns in detail, we encourage you to reach out to our Support Team at [email protected]. Our team is here to help and will work diligently to resolve the matter to your satisfaction. Thank you for bringing this to our attention. We are dedicated to improving our services and hope to have the opportunity to restore your confidence in us. The CitizenShipper Team

Response from CitizenShipperJun 3, 2024

Dear Ross Curry, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced and truly value your feedback. At CitizenShipper, our goal is to facilitate a smooth and reliable service for all our customers, and we're sorry to hear that we didn't meet your expectations. We understand your frustration regarding the booking fee and service issue. As a marketplace connecting customers with transporters, our primary aim is to ensure both parties have a successful transaction. It seems there was a misunderstanding, and we genuinely regret any confusion this has caused. We'd like to assure you that our Support Team is dedicated to resolving such matters with the utmost care. To provide you with a detailed resolution, please reach out to us at [email protected]. Our team will investigate your case thoroughly and work towards a satisfactory solution. Thank you for bringing this to our attention. We are committed to improving our service and hope to restore your confidence in us. Best regards, The CitizenShipper Team

Response from CitizenShipperJun 3, 2024

Dear Ryan, Thank you for your positive feedback! We're delighted to hear that you had a great experience with our service. It's wonderful to know that the driver did a fantastic job and your animals arrived in great shape. We appreciate your trust and are glad we could meet your expectations. If you ever need our services again, please don't hesitate to reach out. Best regards, The CitizenShipper Team

Response from CitizenShipperMay 22, 2024

Thank you for sharing your positive experience with us! We're delighted to hear that your first experience with CitizenShipper was smooth and easy. Should you have any questions or need assistance in the future, our Support Team is here to help. Feel free to reach out to them at [email protected] for personalized assistance and detailed inquiries. We're committed to ensuring your continued satisfaction with CitizenShipper!