CITReviews of cit.com

Trustworthy and reliable

Questions were encouraged and Laura made sure that we understood the answer. I loved we were encouraged to try things for ourselves, not just watch her show us things.

CIT is a decent bank. I think the thing that makes it so frustrating is just the slow pace at which it transfers money from one account to another, especially from outside banks. It takes roughly 2 WEEKS to transfer in a chunk of money from another external, already verified bank account. Unbelievably ridiculously slow. SoFI takes 2 to 3 days! Kind of outweighs the higher interest rate CIT pays… they put a weeklong hold on the money, even after it’s been verified and removed from my other bank account.

My wife and I owe a great deal to Ms. Silvia Murillo, a banking specialist of CIT Bank at the Pasadena location in California. We first contacted CIT Bank customer service by phone on 4/27/23 asking for help in retrieving our large sum of money that was transferred from CIT Bank to the CITI Bank in February. After 2 months of fighting with people at the CITI bank, we were so frustrated and exhausted because they were doing all tricks to hold on to our money. We were so desperate, and at first a representative at CIT Bank did not know how to provide the support, until Ms. Murillo voluntarily jumped in to help. She spent a great deal of her own time dealing and pressuring the CITI bank until they finally agreed to return our money. We sincerely cannot thank her enough for her professionalism and compassion! CIT Bank is fortunate in having her as personnel in the organization. She is one of a kind! Many and many thanks, Ms. Silva Murillo!!

The worst customer service I have ever experienced with any bank, in person or online. It was such a fiasco trying to set up a savings account with 2 reps giving me the wrong information, plus closing the very account i had set up and kept waiting for the micro deposits. On the fourth call, to find out where the microdeposits were is when to my shock the account was wrongly closed. Plus, one rep was so rude and impatient with my questions! If their reps are this inept, I don't want my money there. I don't care how good the interest rate is. Lastly, when i asked to speak with a supervisor, I was kept on hold. I eventually hung up, which is probably what they wanted me to do.

Have chosen not to renew a CD. After 10 days I have not received my money. When I call I get a different answer. They had no problem withdrawing money from a external account but can't deposit my money back into an external account. Please beware chose a local bank with a branch office.

Do not purchase a CD if you are not in California. Very difficult to work with if you want to change. Must use CA documents even if you have legal documents from your state!

Web site access is very important so CIT’s is very easy and helpful to use.