Austin K.
Look elsewhere for your healthcare needs
My provider is great but when a PA is needed they have a team of people who apparently are over worked and receiving so many PA's that they can't get back to you in a reasonable amount of time. I was prescribed medication over a week ago that required a PA and they still have not completed it. Their excuse? 'Were receiving a high volume of requests" that's not an excuse. Work more efficiently you are delaying unnecessarily patient care.
Response from Circle MedicalMar 26, 2024
Hello, and thank you for taking the time to voice your concerns. We take all feedback very seriously as we use it to improve and create a better patient experience. We have recently been experiencing a surge in patient requests, specifically those related to prescription/pharmacy issues, and we are working hard to assist all patients as quickly as possible. However, I do know how frustrating the delay has been for many of our patients. I would love the chance to better understand this situation as well as determine any actions we can take to make things right. If you are able to, please reach out to me via the chat function of the Circle Medical app (and please make sure to mention my name, Gemma, in your message), and I can look into this situation from there.




