customer
Fantastic
Fantastic, amazing

Primary care, around you.Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments. More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.Circle Medical accepts most PPO insurance plans. No membership fees.Our services include:- Full-service primary care- Annual physicals/wellness exams- At-home sleep studies- Gender-affirming hormone therapy- Chronic disease management- Sexual health consultations- Sickness or injury visits- Blood tests- Prescriptions and refills, including controlled substance medications- Referrals- PrEP- and much more Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon. Book An Appointment
Circle Medical (circlemedical.com) has 1,274 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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customer
Fantastic, amazing
Mike
Pricing was clear and provider was kind and helpful. They take insurance when some other telemedicine providers don't. They didn't charge me when it was determined they couldn't help with what I needed. Not a good option for anyone already on a controlled substance as they won't be able to prescribe any additional controlled medications. If you're on HRT and seeking ADHD treatment, don't bother here.
Jack
Horrible experience. Their goal appears to be to get you diagnosed up front, then completely ignore you with any follow up or follow through. They must be compensated on original diagnoses, then the care afterwards and medication follow up means nothing to them. Terrible experience - go to a real doctor.
Response from Circle MedicalDec 31, 2024
Hello Jack. Thank you for taking the time to provide us with this feedback. Please know that we take these concerns seriously, and we use this feedback to evaluate our processes and improve the overall patient experience. We would love to better understand what happened and determine what we can do to assist. If you are able, please reach out to us via the chat function of the app (and make sure to ask to speak to the Patient Relations team so your message is flagged to us right away), and we will be able to help you further from there.
Henry K.
I wish I could give Circle Medical zero stars. This company is misleading, dishonest, and only seems interested in taking your money. Buyer beware—do not trust their claims about offering convenient online care. I was searching for an online doctor to evaluate and treat ADHD. After a Google search, Circle Medical came up advertising quick, convenient, and entirely online services. Their website made it seem like the entire process—from evaluation to treatment—could be completed virtually. I entered all my information, including my New Jersey address, and confirmed multiple times that I would be taking the appointments from my home in New Jersey. I booked my first appointment and had an initial evaluation where they told me I was a candidate for ADHD treatment and instructed me to schedule a second appointment to finalize my diagnosis and discuss treatment options. At no point during this process did anyone inform me that New Jersey law requires an in-person visit for prescribing controlled substances like Adderall. I specifically chose Circle Medical for the convenience of online treatment, so this would have been a deal-breaker had it been disclosed upfront. During the second appointment, the provider confirmed my ADHD diagnosis and started discussing treatment. Then, at the very end of the appointment, the provider suddenly realized I was in New Jersey and said she could not prescribe medication without an in-person visit. She even admitted she thought I was in Connecticut! This was shocking and completely invalidated the purpose of both appointments. I wasted time and money on appointments that were ultimately useless. I immediately reached out to Circle Medical’s support team to request a refund, explaining that I had been misled by their advertising and lack of transparency. They refused to refund me and instead tried to push me into paying even more for an in-person appointment at a location that was over 1.5 hours away from my home—completely contradicting their promise of convenient online care. To make matters worse, after I disputed the charges with my credit card company, Circle Medical sent me more emails demanding payment. They are clearly only interested in extracting as much money as possible, regardless of whether or not they provide the care they claim to offer. I have reported Circle Medical to my health insurance company and the State of New Jersey for their dishonest practices and misleading advertising. No one should have to deal with this kind of treatment, especially when seeking medical care. I strongly advise anyone considering Circle Medical to look elsewhere. This company is deceptive, disorganized, and unprofessional. They do not care about your health—only your wallet. Avoid them at all costs. p.s. Check out the screenshot of the email they sent to me when I disputed the charge with my credit card company. They were trying to bait me into withdrawing it!
Response from Circle MedicalDec 31, 2024
Hi Henry, thank you for taking the time to voice your concerns and we’re sorry to hear you have not had a positive experience so far. We take all complaints very seriously and would like to look into this more for you. If you are able, please use the chat function in our app and request to speak to the Patient Relations team, as we would love to investigate further and better understand this issue.
Josh
It was the easiest appointment I have had and I got just as much, if not more, useful information.
Not happy with C.
Awful physicians who cannot properly write scripts and they charge without consent. Do not use.
Response from Circle MedicalDec 31, 2024
Hello, thank you for taking the time to voice your concerns, and share your feedback. We would love the chance to better understand what happened and make sure we do everything we can to make it right. If you are able, please reach out via our secure, HIPAA-compliant chat and ask to speak to the Patient Relations team so we can investigate this situation further.
Unhappy in F.
Sought treatment for psychiatric issue & the only practitioner they gave me an available appointment with ignored my symptoms & issues as described & wanted to send me a sleep device, something totally unrelated to my issue. I researched the Dr. subsequent to the call and found he's a sleep internist! I did not seek treatment for any sleep issues! Complete scam! I hung up & couldn't stop crying that I shared any medical concerns with this complete scam of a company & a practitioner who I felt I was deceived into speaking with!
Response from Circle MedicalDec 31, 2024
Hello, thank you for taking the time to share your feedback with us. Please know that we take these complaints seriously, and we will be here to look further into this. We appreciate your feedback, and we would love to better understand what happened and help however we can to make it right. If you are able, please reach out through our secure HIPAA-complaint chat on the Circle Medical app, and ask to speak with to the Patient Relations team so we can investigate this situation further.
customer
Very professional and understanding.