Sam
Overcharging
Circle Medical definitely has no clue what they are doing with billing. I saw a doctor for my annual physical on a virtual visit. While appointment itself and the doctor was totally fine, the billing issues afterwards have been terrible. First they charged me instead of the insurance even though I had my insurance added and confirmed that they were in network. Then they tried to tell me that is how it is. Then someone else came in the chat and refunded the amount and said they would submit the charges to insurance. The insurance was then billed with a separate office visit in addition to a preventative visit. Mind you there was only one visit. So the insurance didn’t cover the separate office visit charge. Circle Medical is really untrustworthy, like they require a payment method on file and they could charge it whatever they want.
Response from Circle MedicalApr 1, 2025
Hi Sam, thank you for sharing your review. We take all patient concerns very seriously and read each response carefully to ensure we are continuously improving. We would like to better understand what happened here and determine any actions we can take to make things right. We kindly ask you to reach out via the chat system in our secure, HIPAA-compliant app and request to speak with the Patient Relations team. Your message will be flagged to us right away and we would be happy to investigate further.




