CinemarkReviews of cinemark.com

We are not big theatre goers anymore and this experience justifies why we will not go back. Looked forward to seeing Topgun. After sitting through 30 minutes of commercials, the movie started with a bang! And the bang continued with a decibel level that was so high, we decided not to endure the noise for the sake of "entertainment". Movies do not need to create pain to be enjoyable but I think Cinemark believes they do. We will wait for it to come out "on demand" at home and will be able to adjust our own volume on our own big screen. No more theatres!

I agree with the review about the large popcorn. No refills on a product that cost pennies, and they charge $10. Then they don’t give you a refill because of Covid? Really! If they don’t want to put the refill in the original container then give us a new 10 cent container. Also don’t like their so called “convenience fee”. Cinemark has driven me away from going to the movies.

My wife and I was enjoying a movie at Cinemark when 15 minutes into the movie the screen went black and could only hear sound. We immediately departed and requested a refund to find out the staff used Golf terminologies awarding a rain check instead of a full refund. I indicated we were returning to old faithful (AMC Theaters) and did not want to return to Cinemark. However, in order to honor their rain check policy, we would need to return to their facility and hopefully not experience the same fate. To make things worse my wife waited at the door while I inquire into our refund, I had to show proof of purchase for 2 people, otherwise I would only receive one rain check. Not a good experience to a relatively new theater. I would not recommend Cinemark to family and friends.

I visited the cinemark in Merriam, Kansas with my family. My daughter was in the picture booth with her cousin and apparently dropped her Christmas money. We were shopping afterwards and she realized she must of dropped the money at the theatre. She was very upset, I explained the money was most likely gone. We returned to see if the money was found, she asked around and the worker took her to the customer service, where they gave her her $60. The worker was honest and turned in the money. I am glad that cinemark hires such good honest people, makes the world and my little girl believe this world has good left in it.

Estafa compre entradas y me sale error de confirmación no me devuelven el dinero que estafa

Customer service in the last several years has really declined in most service-oriented places where it use to excel such as restaurants, retail and now movie theaters. What makes this review of the Cinemark Theater local management's behavior at Howard Hughes most disappointing is the huge lack of non-response from Corporate Cinemark in Plano, Texas. After spending over $1,400 in private viewing fees since the summer and recently to have the GM, Emily speak to me in such a disrespectful and dismissive manner last week was the last straw. I called Cinemark Guest Services in Texas and was assured that a supervisor there would call me right back to address this issue and was told that this is "not the way Cinemark treats its valued guests". Guess what? No one bothered to call me back. I even followed up with an email addressed to Cinemark's Excutive team over a week ago. Still no response. The pandemic has drastically affected the movie industry with a large drop in movie attendance at most major theaters. As mentioned above, my family and I spent our hard earned cash to patronize this location on several occasions. When a serious issue with the local GM occured; my requests for further assistance was met with same attitude as their GM displayed...total indifference. Cinemark, I get your message loud and clear and will take my business elsewhere.

Calling anyone at this company is a joke. I reached a min wage employee who just kept putting me on hold without talking to me. And I called 1-800-CINEMARK and waited 45 minutes before hanging up.

They claimed this was due to COVID— which is not following the science. COVID is not spread via contact! And how does this realistically reduce contact anyway? Absolutely no reason for suspending free refills and not discounting the price of a large popcorn. Other than greed. Very disappointing and reduces our incentive to go out for a movie.