cinchgaming.comReviews of cinchgaming.com

Really disappointed in this company. Bought one of their quick ship PS5 controller for almost $200, which is not cheap. I was very happy at first but after about 6 weeks it started having stick drift and one of the L buttons stopped working correctly. Contacted Cinch Gaming and returned it for repair, it took a reminder to the company to send me the return UPS label. Anyways, sent it in which took a couple weeks to get back. Started using it again and some weeks later another of the L buttons stopped working as well, making this a second defect. This time I have emailed the company three times for service and have not received a response. Now I am stuck with a controller that does not work correctly and will have to look to a third party to fix it for me since Cinch Gaming does not respond.

Bought two "quick ship" controllers. One arrived and one i am cancelling because it's not even built yet... Why put the option for "quick ships" if it's not even possible? Has no button mapping on the controller. Whats the point of having buttons on the back if they are always attached to A and B.... $26 Walmart controllers have this option.

sent back my controller within two days after waiting 8 weeks to “upgrade” to hall effects and then it arrived with stick drift. The owner of cinch (Jake) on a live stream said they didn’t get my order. So I figured USPS lost my package. I contacted USPS and filed a claim but I decided to order a 24 hour build since I’m used to gaming on a cinch. Just to finally get an email the next day that they did receive my repair order. Her excuse for the late reply was that she was “out of the office that week” but on the livestream the host was clearly talking to her that week. She also said the repair order was going to be an “expedite repair and ship” but clearly it wasn’t. It took three weeks to get my controller shipped. I finally got my controller back and the back buttons were remapped for some reason. I never requested them to be remapped.

I wouldn’t buy anything from an inch Gaming again. They oversell products then delay shipping and expect people to be okay with them lying. Was told controller would ship out Friday even though all they did was create a label and then shipped it the following Wednesday. 24 hour shipped controller means 24 hours. They rather make Facebook/Social media videos instead of taking care of customers that have paid for a product.

After 45 days the right trigger broke. They finally responded and said I could send it back and for $24.99 they would evaluate it. This company clearly has a 30 day warranty for a reason. It’s a theme with their craftsmanship. Very amateur. DO NOT waste your money with this group.

The controllers right trigger and right button on the D-pad failed after 3 1/2 months.

Garbage product. Broke 5 times in two years. Garbage delivery. Took 14 weeks to get controller after initial order. 6 weeks was guaranteed. I bought express delivery. Garbage repair. Took 5 weeks for a 3 guaranteed 5 week repair job. Oh guess what? I sent it back a second time because they never fixed the initial issue. Garbage Repair - guess what? It's broke once again....,. Hey Cinch suck my nuts. All Cinch has is a media company. They are fake news of the controller world. Spend your money anywhere else. They need to go the way of the dodo bird.

Terrible company and terrible product. My son ordered a custom made cinch pro ps5 controller only for it to arrive with a broken touchpad, right stick and R1 button all broken. Considering I paid alot of money I would expect the controller to arrive in good working order. Worst part, they expect me to pay 25% of the cost of my order for repair and the shipping fees plus the inevitable customs fees when it is returned. Do not order from this company - it's a waste of money and a very costly mistake. I only wish I had seen all the other negative reviews here before ordering. There is clearly a pattern in the faults on these controllers.