cinchgaming.comReviews of cinchgaming.com

My grandson LOVES his controller and this is his second one. The build time and delivery time is absolutely ridiculous. This second controller took about 4 months with not much communication unless I reached out to them. If they could improve their build times and customer service, they would be untouchable.

So on August 7th I placed an order with rush build on it. The build is advertised as 1-3 weeks. So after 4 weeks and still no updates I email there customer support. It takes them 3 days to get back to me. Then they tell me they had been waiting to receive parts. That they had just received the parts and now they can start my build. It's been almost a whole month since then and I just contacted support to ask for another update. They once again sent me the message about waiting on parts. I contacted them twice more ask for a more specific update and I've been ignored for 6 days since then. I'm starting to wonder if it was just a scam and when I see other reviews it seems this is a common issue for them

I’ve gotten an Xbox and PS5 controller and in less than a month the ps5 controllers right trigger does not work properly and the Xbox controller was not fully calibrated to 0.000 like they advertise so much in there YouTube shorts. (I also got Hall effects in the PS5 controller but I have not tested that one in game pad tester yet so it could also have the same calibration issue) If you spend over $150 on a controller there should not be simple issues like this. I’ve also been in quite a few streams of theirs and I’ve heard of people having the same issue as I have with their triggers on the PS5 controller. An Xbox elite controller (without case and paddles) is $120 and you can buy paddles for less that $20. Their external parts feel cheap for charging about $10+ for each colorized part. The Xbox elite controller feels great and the external parts feel premium. I would recommend getting an elite controller and find a way to have Hall effect joysticks installed in it if you are not capable to do it yourself.

My experience with this company and the product has been very underwhelming. This company really deserves a 1 star rating but to be fair, they email back in a timely matter and they also answer the phone so there's your extra star. I had ordered my controller back in October and didn't receive it until mid February. Once January hit, I was fed up with waiting so I sent them an email asking what the hold up was. They didn't have the colour controller I selected so they gave me options of colours they did have in stock if I wanted to get my controller sooner. I picked a colour and they said they would move me to the front of the line. Weeks went by still no controller. I called them this time and they hadn't even started my controller. They apologized and told me they would start it right away and throw in a free cable. I told them If possible to add a mouse pad to my order I'll even pay for it and they said no problem we will add it on for free. Three days later my controller came. There was a chord that wasn't even compatible with my controller, no mouse pad and no instructions on how to remap the back buttons. On top of that, the controller will randomly input R2 every now and then even with my hands off the controller. Do not recommend at all. Garbage.