Cigars InternationalReviews of cigarsinternational.com

Disappointed After Years of Loyalty For 2 ½ years, about 8 of us friends meet at CI on Wednesdays We were advised of a new policy (leaving a credit card on file). We all abided by this new policy. However, one friend wanted to pay CASH for his Soda. The manager standing right behind the bartender Joe Scaena (sp?) was rude and his attitude was unacceptable. Joe told the bartender loudly that if the customer didn’t want to leave a credit card, “they can all get up and leave”. After supporting this store for so long, I expected at least a basic level of respect, but instead, I was met with condescension and a complete lack of professionalism.

I placed an order on March 9th for approximately $250 worth of products and paid extra for expedited shipping, as an adult 21 or older needed to be present for delivery. I arranged my schedule accordingly, taking time off work while preparing for a vacation to ensure I would be available. On the scheduled delivery day, I received a notice stating that my package was still awaiting pickup. Not only had it not been shipped—four days after placing the order—but the additional fee for expedited shipping was effectively wasted, as the package would not arrive for another four days. By that time, no one over 21 would be available to receive it. I fully understood my responsibility when ordering a controlled product online and ensured that delivery could be accepted properly. However, Cigars International completely failed to fulfill their end of the transaction. One would expect a company dealing in controlled products to take their shipping commitments seriously, but this experience suggests otherwise. Fortunately, I was able to cancel the order since it had yet to leave the warehouse. However, I am now left without the product I needed for my trip, lost wages from taking time off work, and out of pocket for replacement items—while the company has taken my money instantly but requires two weeks to process a refund. This will be my last time doing business with Cigars International. Additionally, I will be reporting this issue to the ATF, as I doubt I am the first customer to be misled and inconvenienced by their handling of controlled shipments.

BE AWARE ! THIS PLACE IS A SCAM

You never know how good a company is until you have a problem. I see why they have mostly 1-star ratings. My advice, stay away!! My story is that I bought some what are everyday smokes. Generally, these are cheap cigars, a couple or so buck each. When I received the package i pulled one and lit 'er up. wow, i just about gave myself a hernia sucking on them. I would have had better luck sucking on a butt plug! They were totally unsmokeable. They should have know how bad these are and pulled them. Never should have been sold! Anyway, talked to them started a return. But guess what? you need to pay shipping back too!!! Begrrudingly, Packed and sent. Better to by out $20 than $90. when i complained about it they gave me a $10 credit on future orders. Well, this review would never have been written if it stopped there. Their policy is 2-10 working days. its been 12. When i started to question it I got the attitude. they did not try to help me, just kept reiterating their policy. ok, fine. just did a chargeback.

I have been waiting on 2 simple refunds over the course of over 2 months. Each and every day I call in and am told a different line. One day a check has ben mailed. The next day I have to wait 14 days for a check to be mailed. The next day, no check will be mailed and my original payment method will be refunded. No refund is ever initiated. Each and every day their non-English-speaking employees in their poor customer service dept. tell me a new lie about a refund I have been waiting on for over 2 months. Complete incompetence. There are many other cigar/pipe shops one can choose from. Avoid this outfit at all costs.

Just wanted to purchase a gift card online and was then tricked into getting charged 14.95 a month w/o my knowledge for the past 6 months. When I called to cancel and inquire what the charge was for the customer service rep said I probably accidently clicked on the subscription. Stay away!

Cigar international started charging me a 14.95 monthly fee for a rebate program that I didn't sign up for. I called and they wouldn't give my money back, sneaky people there are better places to buy cigars.

Placed a Christmas order, receive the cigars that are damaged at the factory. Shipping box was perfect, cigars cut and dried out. Contacted the company and the only thing they offered for a resolution was a $10 coupon in next order with stipulations. Will never order again, quality is bad, service even worse. I wouldn’t order again from them with a 90% coupon. Total scam of a company. Probably intentionally selling damaged good, with the response I received. Buyers be ware.