Cigars InternationalReviews of cigarsinternational.com

Set up an account and placed an order on June 5th for delivery June 10th. When it didn't arrive I was told by customer service that my order was on hold (canceled) and they could not give me the details as to why. The rep set up a new account for me and placed a new order telling me that they would ship them overnight on their dime. When they didn't show up for a second time, I was told that since my original account had an issue (which they still wouldn't give me details about), my new account was flagged as well. This is the account the rep set up for me mind you. With all of these supposed "issues" going on, I was never contacted by anybody from CI. I canceled my order and account. I will never attempt to do business with them again.

Screen shots of order at $37.50. Charged at $56.99. Not including shipping, tax and excise tax $8.21? On $37.50? Total $76.61????? What???? Dealt w company many times in the past and was great. Customer svs started at $10 refund. Said I’d return. Finally settled at $20 refund. Should have been closer to $25. Never again. All links on my account of what I purchased said $37.50. Go to site right now$37.50. Invoice comes out at $56.99 plus shipping, tax ,excise tax? $76.61??? Sounds like a software problem. Sent numerous emails back and forth w cust svs. Tons of screen shots and links, all said $37.50. Never again!!!!

I found out that they were charging me $14.95/month for a subscription for which I never signed up. They were only willing to give me a partial refund. VERY DISSATISFIED. Steer clear.

I found that CI was withdrawing $16.23 every month since Nov 2024. I called customer service and they verified that and they put me to the subscription dept to cancel my subscription that I never made. Well the Subscription department could not find me on there system. I contacted Chase Fraud Dept and can only cancel once the funds are cleared and not pending.

It's very agitating that they will not allow you to log in as a guest and purchase under the same email address as an account already existing. Like I really care to remember my password to a cigar website. I purchased these as gifts for people. I truly could care less about this.

I have been a happy customer of CI for years. In January, Implaced an order and was offered a $9 rebate. I confess that Im didn't look at the offer carefully, but the offer was really one to join a loyalty program "Puroperks". My mistake was to not look carefully enough at the proverbial fine print. Once I finally discovered my mistake, I had had four billing of the monthly $14.95 charge. I called customer service and cancelled my inadvertent membership in Puroperks. But they were unforgiving on reversing the earlier charges. It seems they are willing to lose a good customer over this. CI was acquired by a larger industry player 15 years ago, and it no longer seems to be the friendly homegrown retailer that I knew when I first became a customer. Pennywise, pounds foolish it seems.

Here's the problem; First off, they snuck in a membership to something called Puroperks. They disguised it as a $10 off coupon popup with incredibly small text explaining it was a subscription. OK-no big deal. I was planning on buying a lot of product for the month so I canceled the auto renew on the plan. I've placed hundreds in orders in two weeks, and have not been credited for any of the purchases. E-mailing customer support gets you generic replies with no actual help referring you to how to submit claims, they refused to read the part where I clearly stated "Cigarsinternational is automatic and cannot be done manually". Haven't received most of my orders yet as of the date of this post, even though they claimed most have been shipped finally. I really don't mind the product and prices, but given their terrible customer service and slow shipping, I wont be buying again.

Be careful when ordering from Cigars International. They signed me up for a $14.95 / month membership that I did not sign up for. They said membership give me free shipping. I called CI they kept ping ponging me around to different people and finally said there was nothing they could do to help me. Just be careful. This looks like a scam that CI is part of.