Cigars InternationalReviews of cigarsinternational.com

They shifted my order. There was no minimum purchase but they didn't send a 5 pack i was supposed to receive. I contacted customer support.... crickets for over a week and a half... so I contacted their Facebook just to get dismissed and blamed for them not sending it. They bait and switched and then blamed me for their behavior. Will never order from cigar international ever again and will recommend to anyone at the Lounge to rethink using them. They scammed and then blamed their victim. Dishonest company.

Cigars International has a perks program that offers no perks. I don't remember signing up for Peru Perks, but I get charged every month. On Dec. 14 I filled out a contact form and told them that I didn't remember signing up for this program and didn't know what it was or what benefits I received for it and I needed it cancelled immediately. They responded and said I did it myself and I was under no obligation when I signed up. That may be true and I don't remember, but I assumed the issue was resolved. However, this week I was charged again. This is a scam of a program and I shouldn't have to work this hard to get them to stop charging my credit card monthly. I've spent thousands of dollars with CI in the past and will never use them again over this. I've lost all trust in them.

BEWARE. you can be opt'd into the rewards program without knowing it. They will charge you $14.95 a month for this "Reward". I realized it several months in and was told because i didn't opt out they were only able to cancel future charges and refunded only the current month. I am very disappointed with this tactic and will switch to CigarPage from now on

Customer service is completely non existent recently. Based in the Philippines and they refuse to let you speak to anyone in USA. Ordered and paid for 2 day shipping 5 days ago. Ups still shows in PA, tried to talk to someone to get a resolution however the lady in Manila just pissed me off so I told her to cancel my order and refund my card. The only way the people will learn is lost business!

They sent me someone else’s order, instead of my Plascencias which were 2500 for the box. Then due to their error, they placed my account on hold until the incorrect order was received back to them. The cigars were for an event which never arrived. I contacted AMEX and disputed the amount as they still had no response to when the cigars are getting released or returned my money. Never again!

Puro Perks is a scam. I bought some cigars from Cigar International. I noticed the next month I was charged $14.95 from BPA Sales. After checking and seen what it was, I called to cancel. Done right, nope. So, there it is again the next month. So, I send an email to puroperksatbethss.com asking again to cancel. Good, nope! Noticed again they never stopped. In June I noticed sent another email, nope August I called again, I have received an email saying it was cancelled. so we shall see. This company literally stole over $100.00 from me you think I was offered a refund, gift card, some cigars, nope, just we are sorry bye, bye now. I will never buy from them again after being a 20+ yr customer.

Cigars international has gone downhill 109% the last decade they sell nothing but sick and diseased mold riddled cigars that they can't sell in their B&M I've known 3 firmer employees that are threatened by this company to consistently combat all yhe negative reviews with fake positive reviews their own employees are forced to write, this company don't care about their customers and co tinting to buy cigars from cigars international will eventually land you in the hospital or even worse, dead!!!

Paypal does not work on this website, and after reading the rest of the reviews. I do not trust inputting my credit card information to this website.