Cigars InternationalReviews of cigarsinternational.com

Sent me junk mail for their products that I find disgusting

If you have no issues with your order, they are like every other online retailer. But god forbid you need help. They are non-existent. Terrible. It's like the entire company is run by robots. Getting help from a human is just not happening.

I am writing to formally express my extreme frustration regarding Order #CI***537110, which was placed on March 29, 2026. This has been the worst experience I have ever had with an online order. It took a full week just to fulfill the order, and another week has passed only for the package to arrive in my state—not even my city. I still have not received the items. Given the shipping distance, this level of delay is absolutely absurd. And on top of all this, I still don't know how the product is. As a result of this experience, I will not be ordering from this company again.

Poor shipping time. Multiple times ordering and pay extra $10.99 ups ground they can’t even get order out same day Ordered in morning April 8 weds It’s Thurs April 9 and still not shipped. They don’t give you tracking until 9 pm at night. How stupid. Holts ships at noon. Every day. Never misses

To all my Military Vet / Law Enforcement brothers Have been enjoying a law enforcement / military vet discount for years with Cigars International. It is automatically applied to each order. My last order, the discount had strangely disappeared. I called their customer service, and received a major runaround. After numerous emails, I asked the customer service rep to please call me to figure this out. She said a rep would call me within 48 hours. That was 5 days ago - still no call or attempt to resolve. I will be taking my business elsewhere.

Order cigars. Don’t receive cigars. Contact CI. They don’t care. Had to challenge charges on bank card. This company sucks. Stay away.

For last 6 months I was being charged $16.+.it was for some club they say I ordered that gave me free shipping. Problem : No, my last order i paid for shipping and it was more then 2 weeks before charges started. Called and they told me I signed up on my last order. But that would mean I ordered this puro club on its own.Told there was nothing they could do.So much for over twenty years of shopping there.Never again

Criminal enterprise. I made one purchase as a Christmas gift and was automatically charged for Puro Perks Club membership. I caught the charge and request it be cancelled and refunded. They cancelled the payment on their web page but never refunded the $14.95. They then charged me again the next month. I call again, same exercise. They call back and confirmed the cancellation. No refund. Guess what, they billed me again. Third times a charm. I turned it over to the fraud department at my bank. Do NOT purchase anything from these criminals. Update: After I called the third time I received a email from Francis (Puro Perks) that in part read "We show that the fees we attempted to process on 02/17 and 02/25/2026 were declined by your financial institution and were not deducted from your account. Please contact your financial institution if you are noticing these fees on your statement. " This is an outright lie. I provided then the posted transaction but got no reply. My bank got one of the 3 transactions refunded. It not a lot of money. They hope you just don't notice it. Back to the fraud department at my bank