Cigars InternationalReviews of cigarsinternational.com

I ordered a package of Ghurkas that included two rock glasses. When it arrived the glasses were broken. I sent a message to what CI laughingly calls customer service but it was ignored, as were two subsequent messages. Today as y I sent a message telling CI not to send me any more catalogs or emails, adding that it could go straight to hell. This ends a decades-long business relationship solely because of CI's abysmal lack of customer service or, for that matter, common courtesy.

HORRIBLE CUSTOMER SERVICE! THEY...yes..they sent wrong cigars and I am still waiting for the correct sticks. I have been on hold for over 4 hours, sent emails, and been told they should arrive in a couple days more than two times. This was my first and last order with this company. HORRIBLE!

No customer service. No communication except for automated emails. If there’s trouble with your shipment, good luck. If you want to cancel an order, too bad. This company doesn’t care at all about its customers.