Cigars InternationalReviews of cigarsinternational.com

I have shopped with for years but the last two orders have been terrible. They have sent the wrong products the last two times in a row. The first incorrect order was rectified but only after numerous phone calls to their one customer service number. This past one, I cannot get through to customer service (eternal hold) and they have not returned any of my 3 emails. I’ll be shopping elsewhere in the future. Bill Franz

I've been ordering from CI for years and never had a problem, until now. I placed an order on June 12th, and all of a sudden I got 2nd charge on my card for $14.95 for an item labeled "Puro Perks Membership - MEM-CILOYAL-1000". When you click on the item description, there is none. I looked up this Puro Perks separately, and it's some BS monthly discount membership service that apparently CI started racking onto everyone's orders last month, judging from other complaints here. Gonna have to think real hard before I order from CI again. Too bad, they used to be dependable.

Good luck with any customer service issues you may have. NO ONE ever answers the phone. 20 min holding. 30 min holding. Press 1 for call back, never get called back. My order sits in limbo for days, waiting for a carrier.

Got a coupon in the mail from one of those coupon mailers, ordered the sampler pack for like 40$. It was out of stock. I then ordered other cigars that shipped. A few weeks later they sent the original sampler. Months after I placed another order and waited weeks for it to ship before I finally reached out. They demanded I payed them like 30$ as the sampler pack was for new customers only and since it shipped after my other order they didn’t consider me a new customer. Pretty irritating. I can never use their website again because they claim I owe them money.

I ordered on 7.10.22 and it was processed on 7.11.22 and shipped. I paid for the CIsaver shipping 2-6 days. This is the UPS Suresaver program that is passed off to the USPS for delivery. My packaged arrived at the postal distribution center in my home town in 3 days, acually a day early according to an update from UPS with a tracking number for the USPS. That number shows it was never rreceived and drops off the map. I called CI customer service and after being on hold for over 2 hrs hung up and sent an email via MY Account daily for a week with no response or reply. I kept calling and on 7.21.22 I finally got a representive who created a replacement order. I got an update on 7.22.22 where a label was created and finally my package was on its way. Last night 7.25.22 I get an update from UPS that there has been a delay on my package. (iunbelievalbe), so I called CI this morning 7.26.22. and was told there is an issue in their warehouse and that's all the rep could tell me. I might add that I called UPS on the 1st order and was told by them that I could not trace my package, because I was not the shipper. I have been buying from CI for years and I agree with everyone else that CI's customer service is not the same and I am reluctent as to whether I will order from them again. I have disputed payment until I see that they are fullfilling my order.

First of all, I'm not a customer that has ordered from CI one time. I've ordered a lot from them over the last 3 years. Their customer service has really went downhill. I think they are farming out the customer service to people working from home that simply do not know anything other than what they see on a computer screen. I put in an order in December that stayed in "processing" for a month. When I called them multiple times and different representatives, I was told that they completed an audit and I owed more money from a year earlier. The reason for the discrepancy was because one item I ordered was backordered for months. Since then, I had placed 6 orders without any issues. At one time, CI was great, but not anymore. Constantly out of product, horrible customer service, and slow response times to even simple issues has definitely diminished the reliability and respect of CI.

Good prices, good selection..but: website extremely difficult to navigate and order from. Would not accept any of my credit cards, had to call customer service to complete order. After a long wait, the customer service rep was " difficult," to communicate with, and tried to sell me extra products. Finally concluded order.Finally.