Cigars InternationalReviews of cigarsinternational.com

Have been a customer for over 25 yrs. recently I noticed a $16.15 charge on my card .. I called C I and they said I joined their puro perks club ?? I don't recall being asked if I wanted to join such a club they stated that I clicked on the join button back in June 22 . I have not purchased anything from CI in several months. they have not refunded my card so I canceled my credit card and will not buy from CI anymore. check your statements to see if they did the same to you. What a shame they do business this way.

I have been a CI customer for 10 plus years. I spend roughly $2500 a year. However the customer service terrible. I was on hold for 48 minutes. Then I was informed my order being past the delivery date 8/11/22 on the UPS tracking site was my fault because I chose the $7.99 shipping. By the way it was ordered on 8/5/22 and I live in Ohio, you could walk it here in 6 days. I kept hearing policy.......100 times. Your policy = bad customer service. I will spend my money else where.

I don't need to recapitulate what several reviewers before me have written, just to say they have hit rock bottom in service. Long, long waits on hold to finally reach a thoroughly powerless customer service rep who can only tell you exactly what you already can see if you check your account on their website. No ability to cancel an order that has been in limbo for 2 weeks and no idea when it might ship, just a vague reference to recent delays in the warehouse. 3 messages through their on-line "contact us" form have all been ignored. My 1 box of cigars with total price with tax and shipping of over $600 has still not been "received" by USPS after 3 weeks as of now. I will now dispute the charge with my credit card and see what happens. If you are reading this and other reviews and thinking of ordering, just don't. There are at least 3 other USA based vendors providing excellent customer service and prices.

I have been a customer of Cigars International for over a decade. For many years I was happy with the selection, pricing and quality. I order cigars about 5 - 6 times a year from CI. On my last couple orders it seemed there was a new “delay” of several days before my cigars would ship. Not a problem, but I realized don’t pay for upgraded shipping, their in-house delay resulted in no benefit for the extra costs. I ordered cigars on June 26 2022, and got my email with a confirmation number in minutes. On June 29 I get an email that says I need to call to “verify my information in their records, as soon as it is verified we will promptly process and ship your order”. Okay not happy that it took days to notify me and that I could only handle this by phone, but figured it was another new hoop they had to jump through for legal purposes. I called the next morning, (15 minutes on hold) answered a couple questions verifying my information was the same as always, and was told my cigars would “arrive on or before July 6th. My account status never changed, it remained “in process”. July 6 came and went and no cigars and no change on my order status. I fill out a Request for Customer Service Form and no response, no change in status. In a couple days I completed a second request, no response and no status change. I called on July 11th (on hold for 17 minutes) and spoke to another service representative. He immediately told me the cigars I ordered were now out of stock, and would not be available for weeks to a month. I explained the process above and asked why it had taken this long to reconcile my order. He said I was welcome to order some of their other cigars while I waited for the first cigars I ordered to become available. I advised him to cancel my order and advise me who I needed to direct my complaint about their terrible customer service to. He was very pleasant and offered again to sell me other cigars but gave no information how to register my displeasure with them. I reinforced the cancellation of my order and that I would no longer use their services. I don’t know what happened at CI internally, but it has happened, it happened quickly, and they are no longer a reputable outlet for retail cigar purchases. I recommend you do some research and find a supplier that still knows what customer service means.

I ordered from CI for 6 years. I ordered three times a year. So I can speak with some experience. Their customer service has gotten worse and worse and worse. I always chose the cheapest mailing (7.99) which SUPPOSEDLY delivers 7-10 days (except for a few times I went express). The last order I placed Jun24...didnt go in until the 27th. I got my 20 cigars A MONTH LATER. This has become REGULAR the last four orders. Their bundle packages are awful. They throw in five decent smokes and the rest either taste like tar or are wrapped so tight you can even draw on them. Believe me! I just got to point of throwing some away that were unsmokable instead of trying to keep smoking them. Try calling customer service with an issue...you know....like where the hell are my cigars! What about all these cigars I cant smoke. 15-20 minutes listening to elevator music only to be told theyll credit me my postage. Whoopdeedo. Cigars are a luxury/hobby granted. But this last time was last straw. I ordered Jun 24th.Order diddnt go in until 27th. Camping trip...sitting around campfire? Nope! Next weekend?...mow lawn sit out on patio? Nope! Take dogs to dog park and sit with friends? Nope. How about following weekend?...July 4th weekend?Nope. BBQ with neighbors? Nope. Gave up. Went to cigar store and bought some Macanudos. This week went by...anything in mail? Nope. Fourth Weekend comes up. Camping again?(Took my own cigars). Nope...Came home Sunday...there they are!!...my 20 cigars in mail oblivion for a month. Why didnt you use the more expensive express mailing you ask? I did a few times...I have before....Result? Nope! Gets here SAME timeframes. Dont bother paying more. Which BTW...mailing raises $$ of a cigar by few bucks... makes it not worth it when I could go to a cigar shop here and buy a few $ nicer cigars for same money and I dont have to wait! Done with CI. Dont buy...youll never know when they get there and if they are even smokable!! Got a complaint? Good luck.

First, I have received great cigars at great prices from Cigars International until now. I placed an order in June 18 2022. The order has said processing since then. I called customer service to see what the issue was since my order has not been shipped as of 7-5-2022 and I was told my order was being prepared to be shipped today. I asked to pay for next day shipping and was told since it was in the process of being prepared to be shipped, I couldn’t change the order. This didn’t make any sense to me because it hadn’t left their warehouse and the order was still being prepared. I asked to cancel the order and I was told the order couldn’t be changed or canceled because it was being prepared to be shipped today. Again that doesn’t make any sense. I haven’t had any issues until now. Customer service said the problem was a “glitch in their system.” How is that my problem as a customer? They credited my account $10. I don’t care about $10. I just wanted my order shipped to me in a timely fashion as before., To me, this is horrible customer service. If I was willing to pay for expedited shipping, why couldn’t this be done. In reality, Cigars International should be paying for the expedited shipping.

Typically I deal with Atlantic Cigars but unfortunately, they did not have my cigars in stock. I placed my order here, opted for the 2-day expedited shipping, and paid for it. It's been 4-days now and it hasn't even left the facility. I called customer service only to be told "USPS priority has a disclaimer it could take up to 5 business days". This has nothing to do with USPS because they don't even have the package yet!

I have been a customer for many years. Now I will STOP ordering from CI. They don't respond to my email (not even on their online issue request). It has become a crappy online order site. Every time I made an order, I always make sure their site says "in stock" product. But once I placed an order, it says "Back Order". During my initial order, it says the product was in stock. CI will lie to make few a bucks. I am completely done with CI