Cigars InternationalReviews of cigarsinternational.com

I have now received two shipments of cigars from CI that were obviously mishandled at some point. One batch (Torano 50 Years) came with a crumbling wrapper. The most recent batch (Victor Sinclair Vintage Select) came with shriveled looking, wrinkled wrapper and an impossible draw. Contacting CI via their website yielded no response whatsoever. Switching to Famous Smokes for my future online purchases. If you want to roll the dice on dried out, mishandled cigars, suit yourself.

Poorly run and poorly managed

Avoid this company over 13 businesses days still have not received cigars. Shipping from Pennsylvania to South Carolina should not take that long. They blame the USPS but they shipped it via UPS.

I ordered 3 boxes of cigars and added UPS next day delivery. I got my order 1 week later. During my wait - I emailed customer ( no)- service 3 times, asking about the status of my order. No Response!! This company doesn't care about the customers. I will go back to HOLTS, Thompson, Famous smokes or many other online cigar retailers. What a joke!!!! Oh- by the way, have you noticed there are no bad reviews on their website? Buyer Beware****

benn a customer for years and spent thousands. But to get customer services you can`t get through. Was put on hold for 20 minutes three times in a row . Never informed of delays.

realice un pedido el 11 agosto 2022 y hasta la fecha no lo he recibido n i tengo fecha progframada. Llamo por telefono y no me atienden la llamada al parecer me tienen bloqueado.

Been a custome for years, I order every month and I have been very satisfied. I ordered a box of my usual cigars. They are less than $50. I received my order in a couple of days, this is where it gets wierd. I received a box of $200 cigars! You ask, why is this guy complaining. I've always tried to do things correctly. I figured if I called, they would send me my plain old cigars and they would send me a shipping lable for the more expensive ones. I've been trying for days and can't get through to customer service, no one even answers the order phone and no response to e-mail. I finally called one of their stores, they gave me the number of the main office, got switched to voicemail for the operator, again no return call. I am about out of my "cheap" cigars, now it's time to start smoking the expensive ones, I have a feeling that they will be wasted on me! for those of you that are interested, this is the main number, 484 285 0400, you can leave your message on that one. Guess it's time to try one of the other companies. I hope that their customer service improves.

Not sure what has happened to CI, no shipping, twelve days since order and still not shipped. no email response, twenty eight minutes on hold for customer service no answer. Paid extra for a quicker delivery service on last order and CI still shipped by slow boat. DON'T GET FRUSTRATED, BUY FROM ANOTHER SELLER!!!!!