Cigars InternationalReviews of cigarsinternational.com

Won’t stop sending me catalogs even though I have been asking them to stop via email, phone and letters for over a year. Can’t get orders right. Will charge you and not ship the product. Go elsewhere.

I didn’t see a drop down in the ordering section That would have you paining an extra $14.95 cents monthly after you completed your order. I do enjoy the chose of cigars and fast shipping. Just disappointed at the same time when seeing an extra charge. Customer Service seem rude and abrupt in answers. I was first only calling to find out what was the charge for and realized that I will go to Thompson Cigars from now on.

Stay away unless u like to waste your money n throw away more than half your order take it from someone who's spent thousands with them!!

Paid for express shipping as I would be in the USA for a week long window. Took 7 days at the extra cost of 2-3 day shipping and box was UTTERLY DESTROYED, OPENED and product DAMAGED! Messaged many times. Refuse to communicate.

Made two orders with a valid discount code. Have both order confirmations in email. Orders were cancelled by CI with no notification or communication. It was over a month before the orders were cancelled. Emailed and called customer service with no response. Waited and hour and a half on the phone before hanging up. Continued emails with no response. ZERO CUSTOMER SERVICE. Will not do any business with this company again.

Don’t buy from here cause they will charge you twice after years, They hold on my orders for over a month it says processing and when I call they say one of my orders wasn’t paid from tow years ago. I said then why I got no payment request and I’m sure I paid that. They basically hold on my money and order. For no freaking reason. I am out of this CI .. I have had enough of them

Consistently one of the worst customer experiences I have had across any online vendor. No communication. Multiple times my orders were either cancelled or held without any communication. Advertised items never seem to be in stock either. I am moving on to other companies.

Took money off my credit card, never received cigars. RIPOFF