Cigars InternationalReviews of cigarsinternational.com

Same as everyone else. Took me 2 days to get them on the phone. Finally reached them on 3rd call after waiting on hold 52 minutes. I was auto-enrolled on 1st order with these guys back in 12/2022. They have been charging me $16 every month for some perks plan that apparently was auto-signing people up around the time of it's roll out. This is the same thing Amazon is getting hammered in court for, deceptive marketing. After getting int ouch with the Perks company, they tell me only 1/2 the money is refundable by choice of CI. Shady, shady shady. If you are going to admit you were wrong, which CI did on the phone. They admitted that box was auto-checked and had to be unchecked in order to NOT enroll in the $16 / month charges. If you're wrong, you're wrong, not just 1/2 wrong. I only found out about these charges due to a stolen credit card, these guys could of charged me forever...

Can’t or won’t stop sending me catalogs even though I’ve been asking them for almost 2 years. I’ve given up asking and just leave negative reviews each time I get a catalog now. Also messed up orders constantly. I use Famous Smoke now

CI used to be the best, now they are the worst. Consistently gets the order wrong, then when you send message to customer service it is ignored. Try calling and it could take hours for someone to answer. If they were the last cigar store on earth I would quit !!

Placed order last night at 9:23 pm or so but it did not take the discount code. Customer Service phone was not available to contact so I called this morning - waited 30 minutes to get someone. Bottom line he said he couldn’t fix the problem and said he could send me a discount by e-mail but had to be used with 24-48 hours. I told him forget it and cancel order. Told me they couldn’t cancel it. I will just go to credit card and contest it. Don’t see how you can even e-mail them to complain. Customer disservice more like it.

I did not receive my order. Customer success is awful and never helps at all. I threw ~$100 away by purchasing from them. NEVER BUY ANYTHING FROM THESE PEOPLE

A first time customer I put my order in and it's way past due. I can't get anybody on the phone it's absolutely ridiculous. I mean who in the world are these people that they don't answer their phone and put you on hold for in excess of 30 minutes and no one picks up after 30 minutes anyway. I'm very disappointed this is supposed to be a pleasurable experience and it sucks

I’ve been ordering from CI for 5 years and the customer service is awful. One order was held up because they didn’t think it was me, however they never contacted me to let me know. Right now I’ve been on hold for 30 mins waiting for someone to answer. I paid for two day shipping because I have to fly out, and UPS confirmed CI only selected three day shipping. Now I won’t get the cigars in time.

They failed to process my orders 3 times. Then charged me a nominal fee of $5 -$10. Then, you can't get a hold of anyone. Their service has gone SO FAR DOWN HILL after 15 years, i'm done with them