Cigars InternationalReviews of cigarsinternational.com

Paid $8 for shipping and waited a week. Nothing. Still "processing"the order. Then suddenly one day what I had ordered was "on back order". I looked up Customer service on their website and was happy to see that they had Saturday and Sunday hours. But when I called, I was told by the folks who are available to take your order (oh yes, they are ALWAYS available to get your money) that weekend customer service was defunct. I have ordered from them for years, but something bad has happened at CI and I am moving on!

Customer service is so bad. Never ordered from them again !

Poor cigars - I have bought dozens of cigars from them and each time I seem to get 'factory seconds' - just absolute crap that burn poorly - it as if one is buying those cheap cuban knock offs in Mexico - then there is the shipping - I order second day shipping so my order is fresh - 5 days to the door - WTFR - I am finished with this company

worst customer service You can't get through to them on their website or by phone

Today we noticed two suspicious charges on my husband bank account, after being on hold for a hour the young woman answered then saying she couldn't hear anyone, saying "are you there"? over and over again meanwhile I am speaking very loud but she keeps reapting the same sentence. On our end we had no problems but my first instinct was she heard us just fine, I can hope that I am wrong. Bill and Donna

I have bought the Poor Boy package and been doing so for months but I gotta be honest the ones I got this time have got to be the worse yet. They do not burn evenly. Only on one side. I usually just smoke them and do not say anything but this package was by far the worse ever. May have to find a replacement. However the black ops I ordered this time were great!

What a Unprofessional Company. If you don't read every word of the invoice you will get billed $14.95 per month. The worst! company on the planet. Totally unethical ... I will never purchase anything from them again!I got ripped off for MONTHS!!!!!!!!!

I've attempted to contact them while signed in through their email form almost a dozen times over the last month or so with no response. I've called their customer service line a few times, but the wait time was over half an hour.