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Cigars International (cigarsinternational.com) has 191 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Eric T.
Not the company it use to be. I ordered a S.T. Dupont lighter and CI sent me a defective lighter. After calling to get it replaced, I was told they don't send return shipping labels for lighters and I would have to pay to have the defective lighter shipped back. I don't plan on buying from CI, their sister company Cigarbid.com, or any other company associated with them.
Dan H.
i have ordered for several years from CI. in september, i received several magazines in the mail that i did not order. when i called the magazines, they referred me to a publishing company. when i called the company, i was told that CI had them sent to me as a promotional item. i had the publishing company to stop any magazine orders to be sent to me. i ordered some cigars from CI about a week ago, and today, i got magazines from GQ and Harper's Bazaar. when i called the publishing company, they told me that they had put a stop to sending me magazines per my request in september. they said that CI was responsible for sending them. this is some sort of scam, where the magazines will eventually try to bill you for a subscription that you never ordered. you do not have to pay for a subscription that you did not order, but some people may feel intimitated enough to send money, then they will have a subscription. CI is behind this scam, so beware of this crooked company. no more CI for me!
Anthony LoFrisco J.
They installed a pop-up on my computer without my permission and they haven't responded to my request to remove it. I won't do business with them again.
ASGHAR/HASSAN
Disgusting company to order. Stay away from this company I paid for 2 to 3 day delivery and was told will take a week. Dr. Hussain
Cigar S.
Hey CI customers! Just a heads up to beware of CI signing you up for memberships without your knowledge. I was signed up for their PURO PERKS membership and charged $14.95/month for the last 2 months. I was able to cancel the membership & the Jan 2nd fee but not Dec 1st fee!!!! The customer service rep also REFUSED to forward me to a supervisor! BEWARE OF POOR BUSINESS PRACTICES!!! Here's my CF# CI029840252
Joseph S.
Ordered for years but as I’m reading, the same comments keep popping up. Pay more for quicker delivery but while my bank account shows they got my money, I haven’t received the cigars. In agreement with others, going elsewhere. Customer Service is a phase realized there anymore. Too bad, used to be a good business
Robert P.
Ripoff! Bought cigars for a gift last Christmas. They have been charging $14.95/month since then! Just caught it through Discover. Demanded a refund but they only agreed to four months only. Get your cigars elsewhere or be reamed!
Rick M.
Warning....CI's "customer service" CANNOT SPEAK OR UNDERSTAND ENGLISH.
