CigarscityReviews of cigarscity.com

Great service and seller 5 stars always Thank you again

Strongly recommend against buying anything from them. Ordered a box of cigars that came rock hard and stale. Multiple phone calls, emails, etc and no response whatsoever. Zero.

Ordered more than 10 times on the site and all orders are delivered. Just for a few times it can be delayed and you need to contact them with the right email address (not the one on their website but the one on their PayPal account) or otherwise they would not respond. Other than that, everything is fine.

I randomly found cigars city website and the prices were fantastic. I had two orders within two weeks. I’ve ordered from many places but I’ve never seen attention to detail the way they packed the cigars with Individual moisturizer Packets for each order. They also write handwritten notes about what you bought.

I placed an order with for a box of cigars on Jan 6th, received a notification that my order shipped on the 9th. Today is Jan 29th and still no cigars. I've called twice and emailed on 3 different occasions but no reply. I'm really close to believing that I got scammed. I hope they read this review and contact me to resolve this matter!

The price was right, and my order of one box of cigars was correct. I placed my order on a Sunday, and it didn't ship until Thursday. Most of us are used to things shipping in 1-2 business days, so I contacted on Wednesday by facebook, voicemail, and email. I did not receive a response at all. That does not inspire any confidence, but it's probably a bare-bones operation that makes a good profit margin for themselves, and they feel they don't have to respond.

I ordered 2 ashtrays from them and they sent the wrong ones. I have called multiple times and left messages with no call back. I have emailed them multiple times with no response. I would not buy from them in the future.

My Order was missing $80 worth of product. Left a note saying they would refund. Never refunded my product. Can’t get a hold of anyone. At a loss now.