CigarscityReviews of cigarscity.com

Fast shipping, good packing, handwritten thank-you note. Then I smoked the cigars. Box of 50 Arturo Fuente Exquisitos Maduro: four smoked, three plugged so badly they were unsmokable. I pulled filler from the caps and rolled them soft with no improvement one had a hard knot midcigar that nothing could clear. Not a storage issue on my end. The Oliva tin from the same shipment drew perfectly, and the Fuente box arrived shrink-wrapped, meaning it was never in anyone’s humidor including theirs. Called about it. Told they can’t take returns for health and safety reasons fine, that’s normal. So I offered to destroy them and send photos. Declined. Their offer was a 5% new-customer coupon. $143 for a box of mostly unsmokable cigars and a discount code anyone gets for free. A partial credit would have kept my business. One star for the service response, not the shipping

used to be very happy with CigarsCity but lately something has changed. Placed order then heard nothing for around 10 days when i questioned this i got told there was an error in warehouse and would be shipped asap, when they did arrive not the full order was sent. Still have not been refunded for all the cigars that were missing. Terrible communication (if any at all). Still awaiting full refund or even an email.

Awful customer service, and very rude staff. Avoid at all costs.

Not a reliable source, I would avoid it. Once I order tru paypal, got a confirmation from some personal gmail address. I was thinking that I will end up getting some mishandles product. Luckily, they cancelled my order saying it was oos. If they dont have a good inventory management, I would not call them a reliable vendor. Not gives confident in this business, will not order again.

Strongly recommend against buying anything from them. Ordered a box of cigars that came rock hard and stale. Multiple phone calls, emails, etc and no response whatsoever. Zero.

I placed an order with for a box of cigars on Jan 6th, received a notification that my order shipped on the 9th. Today is Jan 29th and still no cigars. I've called twice and emailed on 3 different occasions but no reply. I'm really close to believing that I got scammed. I hope they read this review and contact me to resolve this matter!

I ordered 2 ashtrays from them and they sent the wrong ones. I have called multiple times and left messages with no call back. I have emailed them multiple times with no response. I would not buy from them in the future.

My Order was missing $80 worth of product. Left a note saying they would refund. Never refunded my product. Can’t get a hold of anyone. At a loss now.