CigarClubReviews of cigarclub.com

CigarClub reviews

Showing 9 reviews with 3 stars · Clear filters

Ivan Nanchez I.
Jul 17, 2026
I se the quality off cigars for the…
I se the quality off cigars for the price is not equal . Low quality for a big price need to make better choices for your customers
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Daniel A.
Feb 12, 2026
Didn’t get any recognizable cigars.
Didn’t get any recognizable cigars.
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Patricia
Oct 22, 2025
Not thrilled with the timing off cigars.
Not thrilled with the timing off cigars.
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Jerry B.
Oct 20, 2025
Didn't like the cigars I was receiving
Didn't like the cigars I was receiving
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Alex
Jul 3, 2025
My First Order from the Subscription
I would start off with waiving the shipping fee for the customers that have a subscription with the company. So far for my first order from my subscription the cigars selected weren’t as great but except one. I have read reviews that Cigar Club sends their dead stock but I’m trying to give the benefit of the doubt. I’ll review again once I get my second order coming soon.
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Michael F.
May 14, 2025
I like the experience
I like the experience, though I expected that there would be 10 different cigars rather than 5. I realize that I enjoy more bold cigars rather than medium.
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Matthew
Feb 19, 2019
I would give three stars only due on my…
I would give three stars only due on my last shippment one of the cigars were crushed.
Response from CigarClubFeb 19, 2019
Oh no! That is not good. Rest assured that when they left our HQ they were in perfect condition. We use the USPS for our shipments, and even though the cigars are protected in the box for safe shipment, it is a parcel that is traveling with hundreds of thousands of other parcels and the occasional box ends up in the hands of someone having a bad day. Our customer service department will be reaching out to you to replace your damaged cigars. If this ever happens again, please be sure to let us know. Thanks for your membership and your review!
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Riley
Jan 9, 2019
Canadian Customer
They had just started to ship to Canada and I was one of the first to subscribe. There were some issues with shipping but the customer service rep refunded my purchase while still sending out my box. I am sure they will sort out the issues and look forward to receiving more boxes.
Response from CigarClubJan 10, 2019
Riley - We appreciate you being our first test subject in Canada! We are sorry it was a bumpy road -- we were working with a third party logistics supplier that apparently had it's own logistics issues. You helped us discover the problem and as a result - we have changed the way we fulfill our Canadian orders. Thank you for patience with the process -- we look forward to making it up to you with future box shipments.
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